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Sounds like this ring was working then stopped working.. No problems.

@MarkGabb just follow the process on the returns procedure and we will get a replacement sent out after testing http://nfcring.com/returns

Thanks! :) J

as far as I know Yes

@seanspotatobusiness

Doubt that. It's kinda like eating two of the same danishes at the same time with the expectation of it tasting better.

AFAIK increasing the range of an NFC tag can only really be done one of two ways:

Increasing the power of the reader Modifying the coils in the tag to make it more compatible with the reader

You would probably need to go with a larger NFC tag (in this case, the alpha ring, if you don't have one already). Larger NFC tags usually get better range depending on the reader.

Oh yeah! I agree with the idea that there is a coincidence.

Hi @Simonus, this was covered in the kickstarter updates - some rings had to be substituted at the last minute due to issues with the factory. You're possibly better off with the one you received anyhow, as you can tell which side is which. It's difficult with two black Inlays. The vouchers issue was covered in part by John in his latest blog update and should be settled more definitely once stock is at a reasonable level.

Part of the fun of being a backer of a kickstarter project is following the project updates and paying attention to what happens. You know, being part of the journey and all.
I won't ruin the excitement for you by going into detail but if you read the updates then the wrong colour issue will be explained.

Awesome thanks :)

Ah yes. I'll get onto that, thanks for the reminder @johnyma22

*here it is.

The PM function is still available, you click the little chat bubble in the top right if you're on the desktop site. If you're on the mobile site there should be a menu feature that allows you to access it.

I can understand your disappointment at not receiving exactly what you ordered. My entire order was also changed, but the rings still perform and I still use them to unlock my android device, start my car and will be hacking on a door unlocking device soon (and modifying my electronically locking gun safe when I get a chance).
The changes and the reasons behind them were well documented here, on kickstarter, on the blog, and @johnyma22 has spoken at length about them on #nfcring freenode, and the frustrations involved.
So if you want to react this way and walk away from a functional device that performs well because your own particular order wasn't perfect that's fine - I can completely understand why you would turn other 'hackers' away due to aesthetic irritation.

@mrbrown said:

the constant updates with bad news basically put me off the whole thing to be honest. which is why I believe I probably missed any email regarding what to do about my changing my ring order again. Glad everyone grouped together to decide for me!

So help me to understand why I ended up with two rings being black/transparent and the other having both sides transparent?

I am NOT ungrateful, I am somewhat happy something has finally arrived, problem is its not what I agreed too, nor did I agree for anyone else to decide for me. So is it possible to get some control on what I want?

I don't mind about the colours not being available due to QA, but can I at least choose from what is available?

If another form was sent out asking this, I apologise for missing that, but I would of rather not received anything... to then have me then contact you complaining to then find I missed another change request because then I could of had the opportunity to change it again.

Yes, basically, when you got put off by the updates you missed a number of emails detailing what was happening with substitutions (because of the high QA fail rates).

You would specifically also have missed a **personal **email asking you directly how you wanted to deal with any rings in your order that were causing the delay. I can only assume if you didn't take that opportunity to engage in dialogue with support then they would just have given you what was readily available. So yes, you could have had control. You could have made the decision yourself rather than have others decide for you. And yes, you could have chosen from what was available. Maybe now you're engaging finally you can go through a returns process, but that isn't for me to say.

Out of all the ring options given at the start of the project, the ones shown on the current NFC Store are really the only ones that made it through the development process. I've got my fingers crossed that some more options appear (like a silver inlay) but time will tell.

@Irene If you become a backer of a project on something like Kickstarter and don't read the updates that are sent out every month then it is very likely you are going to end up with a metric tonne of surprises when the project finally reaches fruition.

If it was like a store, and you just ordered things and they were guaranteed to be delivered as described then that would be a great. But projects on KS are rarely like that and shouldn't be treated like that. You are usually pledging to fund R&D, prototyping, production and all sorts of other activities. At any of those stages problems may turn up that mean the original specification just isn't possible. The updates will detail this process.

I'm not going to answer your specific questions because every single smegging one of them has been covered in at least one update. If you didn't bother reading them I'm not going to bother regurgitating them for you.

As for the alpha, if you have the same "Your NFC ring order is on it's way!" (their typo not mine) email as me then it details exactly what the situation is with the alpha ring and how to go about getting one.

And just in case you think I'm being a bit harsh, my final shipped order also had not a single ring that I ordered. But I did read the updates and engage with support when requested, so it wasn't a surprise. Just a disappointment.

That sounds entirely painful, @BrianJ. I've just been fighting with UPS in Adelaide because their policies regarding investigation of non-delivery are pretty ridiculous so I feel for you here.
If you use the "@name" function then it'll give @NFCringTom a notification when he logs on, it makes it easier to see at a glance that things are happening in threads you're a part of.

@Jon249 you could try reading the work tag with an android phone and see what happens.

@NFCringTom said:

Hey Kelvin if you shoot an email into support we will look at getting you some working QA fails sent to you.

@Lokki said:

Awesome. There's an offer you can't refuse.
Thanks @NFCringTom.

Thank you so much for your help!

you can also have a look at the returns procedure here