@Lokki said:
I just received the same thing and was sitting here wondering how to handle it.
Personal contact = good.
Vague details = whut?
I completely agree with your response to the email too, it echoes mine.
Dear Team
Which rings are okay
Which rings are not
What will you be changing if we allow carte blanche and
Would it perhaps be a good idea to confirm changes before shipping
I'm fine if things require changing, I've cruised along happily thus far. I understand that not everything has worked. But I would like to venture the opinion that this email does not do as much to clear things up as you may have hoped it would.
I'm glad I wasn't the only one who got that email and thought - whut?
Without knowing which ring(s) are causing the delay, and what the likely options are for swapping it is still a vague guessing game. As these are going to be permanent swaps to my order I'd like a say, and not just give full creative freedom away. For example, I'm cool with 0.5 size bigger, and ok with swapping a certain ring for a classic - but one of my rings I want as it is. But I don't know if that is a ring causing a delay or not. From the update I'd assumed the delay was with white inlays, but from John's comment in another post it seems that alpha's are also now going to be 8 weeks delayed.
Anyway, I'll go into the specifics of what I do/don't want as a reply to that email, but it certainly didn't help clear things up in the way the team maybe hoped it would. It is just going to give them more communication traffic now, rather than a simple rely of what I want to replace with what.