@shama What I was expecting was for a non canned response. Is it so wrong to desire a customer support channel that is not best handled on a forum? And the way I read John's reply is not just waiting for the ring to be sent, but having to wait for it to get in stock as well.

You know, I was honestly OK after John's initial reply to me and have only elevated my attitude after the comments from Lokki and now others.

Now as for questioning my not keeping emails, I deal with email a lot and I generally keep all emails until complete, but for some reason my only one is "your ring is on its way"? And I frequent my spam folder as many of my units emails and other important replies find there way into the spam box. Nothing there.

I remember having had to fill out a spread sheet so I don't recall what was what and don't have any other means to get in touch with the company other than the email address that I already used, and here.

Ill back off now but would love an official reply from the support email so I feel as though some progress has been made.

This idea very much interests me. Slightly different use than what I have in mind, but this I dig. Well done and thanks for giving me a fall project to brainstorm on.

@Lafunamor OK...

My statement was saying that I feel my missing ring should be a concern since I paid for it last year as part of the kickstarter. But that is not the point, just an observation on good business practices.

I live in the US and it has honestly been so long ago, I don't remember what ring I selected other than an Alpha.

On June 27th I received an email with subject "Your NFC Ring is ready and has been dispatched." This weekend, which was a month later, I decided to look at the forum and see what the normal time from email to delivery was.

To my surprise, my wait was not the norm so I took to emailing support@nfcring.com on the 28th of July. I rcvd an immediate canned response saying Your request (9275) has been received and high volume of requests, get back to you when we can, etc etc.

So I posted here, then I read further on the forum and some said they did not rcv a follow up email even after several more emails sent to help email. So I posted in that SECOND, thread as well.

I am also waiting on the email with the code for the app.

For the record, that was only 1 of 2 posts I've made on the topic. If the email I sent to the help address was handled as effectively as modding the numbers of, and incorrectly so, how many posts I make, Id have my issue resolved already.

The canned email was form the help address after not getting my ring when email said it was on its way over a month ago.

Sorry I made you count to two, but I am starting to get upset and feel cheated.

@johnyma22 That is the address I emailed. My comment on not getting a reply was based on what others have mentioned here, I only sent my email today and may be fretting over nothing. I rcvd the canned response already, just waiting for an actual reply to my concern. Either way, thank you for the response here and I will give it a couple days to see if my issue is attended to.

I'm a bit concerned by the comments suggesting not getting replies after sending emails to the help address. Is that the only way to get in touch? I understand the high volume of support request, but I think a missing shipment should rank a bit higher as my payment was not delayed.

To clarify, I rcvd the email stating my ring had shipped and that was over a month ago.

I was hoping a month was the norm. Now that I see it is not, I am very concerned that I am in the "put on hold" stack as well. Sent an email and got the canned "backlog" response. Crossing fingers now for a response and ring in my hand.