When will I get my rings?



  • @Lokki @johnyma22 Hi all I wanted to repose my question about my KS rings...

    Initially I ordered via KS (two PVD rings) which Became (two titanium rings) ( per this same thread) which outlines information that is pertinent

    On June, 28th 2014 I sent the following:
    "Hey guys I realize that initially ordered:
    Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 12.5
    Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 13
    These rings are no longer being produced so I should receive 2 titanium classic rings. These rings look very similar to the pre-order rings available on the website, so why haven't I received these yet?
    There is no PVD issue ( that is solved by the voucher), there is no Alpha issue as these are classic rings, there has been no mention of polishing issues with Classic rings, my size is not one that you are out of stock on so mm what am I missing here?
    Zackis"

    I found a message from John dated June 30th , that had been sitting in Spam/Trash,it says:
    Subject: Your request (8022) has been solved.
    "We will be shipping these this/next week :) "

    it is the 13th now ( at least on this side of the Pond) so I was wondering if these had been forgotten?


  • Community Helper

    Hi @Zackis, it's possible that the order email has been mislaid. You might want to add nfcring.com as an allowed address so they don't jump into your spam folder again!
    @NFCringTom might be better able to answer this query.


  • NFC Ring Team

    We are starting dual orders this week, everything just takes longer than we think i'm afraid.

    in other news over this weekend we package up collections for @hshah and @Lokki



  • @NFCringTom no worries then ! At least I know your working on it and us two ring folks have not been forgotten!

    Gratz to @lokki & @hshah!


  • Community Helper

    @NFCringTom, dude, mate, friend, nice one. I'm looking forward to unwrapping that parcel!



  • So according to the last update they have given up on the original stealth bomber and those, like me who ordered one will instead receive a T-T-T. Personally I am not a fan of the transparent inlays at all and not what I pledged for. Will backers like me get the option to chose another color at some point?

    At this point while I don't like the Transparent inlays, I would be happy to receive anything that works. I had originally ordered one alpha and one original stealth bomber size 12.5 My third ring was a black ring with carbon fibre size 8 or 9 (cant remember exactly) Tom @ NFC RING advised I should change my original stealth to a T-B-W and did so at his recommendation.

    While I appreciate John and his team working tirelessly and trying to be as transparent as possible with updates and delays, I am sorely disappointed that pretty much everything I ordered I will never get due to issues and I don't like the fact my order and colors were changed as per the last update without my input. Can someone kindly please comment on this?

    Thanks!


  • Community Helper

    This has been covered ad nauseum in other updates, blog posts, threads etc.
    As PVD rings can't be reliably produced by the factory you'll get a random style in the correct size and form from the NFC ring stock. So, if you had a Stealth Alpha, then you'll get a Titanium Alpha which will either be V1ntage/Signature or Classic - just the same as on the webshop. The same will apply if you have the thinner Classic band.

    These are temporary rings.

    These rings which are not what you originally pledged for are simply to get rings out there, and on the fingers of backers.

    After kickstarter and preorders are all shipped, John will make a blog post detailing how to request a voucher and order a ring that is more to your liking.

    This way you can use a ring, get used to how it works, maybe hack out a few projects and generally come to terms with what you can do with the wonder that is NFC ring.



  • @Lokki Yea, I got this from Chris after I emailed support on the 6th.

    Chris (NFC Ring)
    Jul 06 11:29

    Hi Robert,

    We've been packing collections for the last few days and lots of them have just gone out in the post.
    Keep an eye on your email for a dispatch notification in the next day or two for confirmation. (check spam folder too or add 'frodo@nfcring.com' to your contacts).

    If you don't receive one by then, fear not - you'll no doubt be in the next batch of collections we send out.

    Thanks for your support,
    Chris

    Sooooooo. I've got frodo added to contacts and all. Still no emails, but. I'm hoping maybe one day I'll get one. lol.


  • Community Helper

    @evilrobert, that's good news there at least. Take note that though Tom commented earlier that they were packing a collection up for me, I've not yet received a shipping notification either. So hold tight, it'll come! We're nearly at the end of the kickstarter madness!



  • Got my dispatch email finally :D



  • Hi all,
    I received my dispatch mail on the 27th of May, but have not received anything at all. :-(
    Now after 3 different mails i have not got any good respons back. I want my rings now!

    According to John my rings was sent to me on 15th of May, but why did i get the dispatch mail on the 27th? Is it an typo error?

    Can someone help me out, is there any tracking code and which postal service is used to send rings to Sweden?

    Thanks and regards



  • Just wondering if anyone knows where we are up to with the kick starter deliveries. There hasn't been an update in a while, since I heard there were 3000 rings delivered on the facebook page.

    I'm still waiting on 2 rings from kick starter.

    Size 10's carbon fibre, replacement to clear.

    I don't think my sizes are out of stock. and we are past the carbon fibre issue. Not sure why mine have been delayed sooo long.



  • @jasok2 Until the point John says "All rings are dispatched" I'm not sure what good comes of asking 'where are my rings?'

    No, there's not been an update - but as you've followed the updates you'll know that it is now the final percentage that is being dealt with. John also made a comment on the KS page that he is hoping to do an update on Sunday (tomorrow as I right this).

    You and me both BTW, I have no rings yet either.



  • @shama @jasok2

    Hey guys two things:

    1. Support has come here and helped me and several others figure out what is going on, Lokki has been great at helping people know perhaps what the issue is. So don't panic quite yet.

    2. There is an update, check the blog to see more info.

    @jasok2 your carbon fiber rings will be replaced by titanium ( see this thread above) the reason the 3000 rings didnt fix the problem is the had a really high failure rate....

    Unfortunately i cannot leave a comment yet as I get "Sorry, but our system has recognised you as a spammer. If you believe this to be an error, please contact us so that we can rectify the situation.Your email address will not be published. Required fields are marked *"

    Perhaps you could try commenting on the blog and see if you can be helped?

    Zackis



  • I too been waiting for over a year now... Kinda funny the many "excuses" and promises I have collected from NFC team members... 29 messages some stating "your ring will arrive any moment..." - that started in January... In the mean while I have ordered for less cost the same product and it arrived five days later from China... check that link out! Please McLear don't send me yet another pesky response... hint: A kind and professional message would be way better received... I'm here to support, hold your thoughts - man up!

    http://www.chinavasion.com/china/wholesale/Electronic_Gadgets/Cool_Gadgets/GalaRing_NFC_Smart_Ring_-_Unlocks_Devices_Stores_Personal_Card_Information_High_Quality_Waterproof_Dust_Proof_Leather/


  • Community Helper

    @zaxie hi, I'd suggest emailing support@nfcring.com and letting them know that you've been waiting a while now. It's possible that the parcel has been delayed for any number of reasons and the best way to sort it would be a direct conversation with support at this point. Shipping is standard mail and has been pretty reliable for the most part but doesn't provide for shipment tracking.

    @jasok2, the latest update might shed a little light on that one - I wasn't able to comment on the blog post and the same for some others, so Shama started a thread here on the forums. https://forum.nfcring.com/topic/348/with-pride-of-lion-update-comments/

    @Zackis thanks. ;-)

    @chefraphael, original estimated delivery was September 2013, before all the problems cropped up. That's a bit less than a year...
    I do wish you luck with your Galaring, you may find that when you receive your NFC Rings they are of a much much better quality and will last considerably longer (and be more comfortable to wear). Unlike the NFC Ring they aren't actually dust and waterproof, there is no absorber material to compensate for the effects of the steel ring and thus mileage varies far more wildly than with John's product, and the steel is not guaranteed to be nickel free or to conform to nickel limitations that are standards in the rest of the world (as opposed to China).
    I also have a sneaking suspicion that you didn't add any of the NFC Ring email addresses to your safe senders list, there has been plenty of extremely relevant communication from John and the team all the way through this project and you should have received those!



  • @Lokki

    According to the last update "We are considering the option of allowing the remaining backers to get in touch to discuss the potential of changing the ring that is causing the delays. What do you think about this? Please do comment and let us know"

    I thought it was already decided that replacements would be sent out to those who ordered rings causing delays, in order to get at least some kind of rings to backers. Then vouchers would be made available at a later date to get a ring that is "more to your liking"

    So which one is it now? Do I need to get in touch, or do I wait for my dispatch email with one of the replacements?

    All of these updates are really confusing. I have heard so many things about delays. from we are making headway, we are almost there, to ok more problems, now we are trying a different method, to it will never work so we will just give you a different replacement, to now the last update where they will consider allowing backers to change their orders.

    Fact remains, its been almost a year since initial shipping date. And yet I have no clue on where my ring is and whats happening. I am pretty good at following updates but it really seems this campaign has been disastrous, at least for some of us. All I want to know is WHEN will I get my rings?



  • @Nas said:

    I thought it was already decided that replacements would be sent out to those who ordered rings causing delays, in order to get at least some kind of rings to backers. Then vouchers would be made available at a later date to get a ring that is "more to your liking"

    No, only for certain production-problem rings. So far the problems have been (a) CF rings get a replacement because CF failed (b) plated rings get a replacement because factory can't polish them (c) one-off or uncommon ring designs may get replaced (e.g. wood + purple inlay) as the factory has been crap at following their order list.

    The latest update is more of a catch-all - and to deal with the remaining few percent. Of those few percent there may be just one ring causing the delay (from John's update the white inlay now seems to be the cause of QA fails) and so John was wandering whether people would want to swap out their problem ring for something that is in stock.

    So which one is it now? Do I need to get in touch, or do I wait for my dispatch email with one of the replacements?

    John asked for comments on the blog post, but people have been commenting on the update post and also in forum posts such as the one here.

    Fact remains, its been almost a year since initial shipping date. And yet I have no clue on where my ring is and whats happening.

    You'll see in the thread I linked to that someone has proposed a template of how they'd like this conversation to be structured. It seems pretty sensible and would answer things like 'what was my original order', 'what does my order look like now' (because of auto-replacements for CF/plated), 'what is holding up delivery' and 'what can I change to make it happen quicker'.



  • I'm a bit concerned by the comments suggesting not getting replies after sending emails to the help address. Is that the only way to get in touch? I understand the high volume of support request, but I think a missing shipment should rank a bit higher as my payment was not delayed.

    To clarify, I rcvd the email stating my ring had shipped and that was over a month ago.


  • NFC Ring Team

    @Chivo which help address? We have been replying to all emails as they have landed, we're really getting on top of things now which is great.. RE your rings not arriving after a month, please email support@nfcring.com

    FWIW we're about 2 days behind schedule right now which is pretty good going all things considered...