Do I get one for my Visual representation of how to orientate the ring to a phone through the medium of MSpaint.

Hey Kelvin if you shoot an email into support we will look at getting you some working QA fails sent to you.

Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

so fricking awesome!! Have to get me one of these things sorted

Hey Rev,

We just got a shipment of transparent rings to the UK, we can possible get yours sent out this week for you?

Hey Guys

Righto we still hope to ship current pre-orders in May, it might be very near the end. The manufacturing of Vintage, Classic and Signature rings is pretty stable at the moment with a relatively fast turnaround. We should ship appox 1500 rings by the end of this week which should take us to 70% fulfilled.

Any Pre-order rings we have in stock will be packaged up basically ready to go once we have fulfilled Kickstarter.

will look into this today

It will have come from the UK

It was posted last Friday so I would say anytime from now till the end of next week

Cheers

@Marty Shipping notification went out today

Pre-orders are coming from UK so its going to be a few days before you get them.

Seeing anything from 1-3 weeks posting to North America from the UK

@Lokki has it spot on any ring that has to be changed gets a voucher

maybe channel your inner Britney and wear one of these

@jtbutcher - if you send it back with an quick note letting us know the problem we will be able to replace it for you. On the plus side your replacement will have the NFC ring logo as a new batch of Alpha Signature rings have arrived today.

Hey Kelvin if you shoot an email into support we will look at getting you some working QA fails sent to you.

@Lokki - Yep this was the initial Inlay, the Logo only got added to inlays created from March onwards

In regards to diagnosing the problem I would say it is most likely a glue issue. See how you get on with it and if it stops working again then we will be happy to replace it for you

Thirty days is getting to the extremes a bit now, I would add though that we did just have two packages arrive in Australia which were shipped with the same batch as yours Brian. So it could have been a mail hold up somewhere in the UK. But it does sound like it has gone missing again :( .We are getting a US distribution center set up so we will be able to send it tracked from there.

We do seem to have certain problem shipping area where the postal service seems to be incredibly unreliable and Florida seems to be one of those.

Is the Florida postal service known to be quite sketchy or could it be customs being particularly stringent with post coming into the state?

Either way all US mail will now be shipped internally via USPS so hopefully it should end the issue

@Bert

Hi Bert on the 28th we were actually doing the things that were mentioned in the updates

.I'm responsible for support requests and should have let you know that we had got your multiple requests. You haven't been forgotten about but as a small team it can occasionally take a little time to resolve issues.

For transparency at the moment our support priorities lie with dealing with Kickstarter backers who have yet to receive there ring be it a mistake on our part or the postal service. I should add in we should be on track to have all tickets responded to by the end of today or tomorrow

@Lafunamor since the update we have had quite a few coming in. It isn't a major backlog but most of the tickets require a lot of work (missing rings, no delivery etc).

They should be cleared by the end of the week hopefully with positive resolutions

I think it should also be pointed out that whilst the performance with some phones can be a disappointment, there are other uses for the ring which make it an awesome piece of tech. Since i've been involved with NFC Ring I haven't had to worry about getting into my house, as my key is now on my hand.

Hi @vyruz

Apologies for not getting back to you sooner, as Lokkie said at the moment we have a support backlog. We are attempting to clear Oldest -> Newest at the moment. The problem with our system is that when someone sends a follow up request instead of it bumping urgency it actually pushes it to the back of the ticket queue as it counts as being recently updated.

The best bet is if a ticket has gone unanswered is to send a new support request letting us know that you have an unanswered ticket.

will look into your request today

Hey Josh

Have replied to you through support. Apologies for the delay in getting back to you.