Best posts made by NFCringTom

Hey Kelvin if you shoot an email into support we will look at getting you some working QA fails sent to you.

Do I get one for my Visual representation of how to orientate the ring to a phone through the medium of MSpaint.

Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

@lokki glad you like the rings :)

@shama have replied to you today, we sent you some QA rings to play around with whilst you wait

We will be working on an update for the end of the week as John will be returning from his holls. We are down to somewhere between 6.5-7% unfulfilled KS orders at the moment.

Hey Josh

Have replied to you through support. Apologies for the delay in getting back to you.

Hi @vyruz

Apologies for not getting back to you sooner, as Lokkie said at the moment we have a support backlog. We are attempting to clear Oldest -> Newest at the moment. The problem with our system is that when someone sends a follow up request instead of it bumping urgency it actually pushes it to the back of the ticket queue as it counts as being recently updated.

The best bet is if a ticket has gone unanswered is to send a new support request letting us know that you have an unanswered ticket.

will look into your request today

@Bert

Hi Bert on the 28th we were actually doing the things that were mentioned in the updates

.I'm responsible for support requests and should have let you know that we had got your multiple requests. You haven't been forgotten about but as a small team it can occasionally take a little time to resolve issues.

For transparency at the moment our support priorities lie with dealing with Kickstarter backers who have yet to receive there ring be it a mistake on our part or the postal service. I should add in we should be on track to have all tickets responded to by the end of today or tomorrow

@Lokki - Yep this was the initial Inlay, the Logo only got added to inlays created from March onwards

In regards to diagnosing the problem I would say it is most likely a glue issue. See how you get on with it and if it stops working again then we will be happy to replace it for you

@jtbutcher - if you send it back with an quick note letting us know the problem we will be able to replace it for you. On the plus side your replacement will have the NFC ring logo as a new batch of Alpha Signature rings have arrived today.

Hey Rev,

We just got a shipment of transparent rings to the UK, we can possible get yours sent out this week for you?

Hey Guys

Righto we still hope to ship current pre-orders in May, it might be very near the end. The manufacturing of Vintage, Classic and Signature rings is pretty stable at the moment with a relatively fast turnaround. We should ship appox 1500 rings by the end of this week which should take us to 70% fulfilled.

Any Pre-order rings we have in stock will be packaged up basically ready to go once we have fulfilled Kickstarter.

will look into this today

It will have come from the UK

It was posted last Friday so I would say anytime from now till the end of next week

Cheers

@Marty Shipping notification went out today

so fricking awesome!! Have to get me one of these things sorted

Pre-orders are coming from UK so its going to be a few days before you get them.

Seeing anything from 1-3 weeks posting to North America from the UK

@Lokki has it spot on any ring that has to be changed gets a voucher

@Duddy said:

I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to contact@nfcring.com
THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
What is going on ????

Hi Duddy for a faulty ring we wouldn't expect the admin/shipping fee to be paid.

This £5 fee is for size/style change requests, it is a community driven support page so if you want to hop in and help us clarify it a bit better feel free :)

We are starting dual orders this week, everything just takes longer than we think i'm afraid.

in other news over this weekend we package up collections for @hshah and @Lokki