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    Best posts made by NFCringTom

    • RE: Ring is not working.

      Hey Kelvin if you shoot an email into support we will look at getting you some working QA fails sent to you.

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Calling all innovators! Please read! Ring bounty for invention!

      Do I get one for my Visual representation of how to orientate the ring to a phone through the medium of MSpaint.

      posted in Ideas for using NFC Rings
      N
      NFCringTom
    • RE: Alert not NFC ring

      Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

      posted in NFC Ring Apps
      N
      NFCringTom
    • RE: got my collection in! my take so far...

      @lokki glad you like the rings :)

      @shama have replied to you today, we sent you some QA rings to play around with whilst you wait

      We will be working on an update for the end of the week as John will be returning from his holls. We are down to somewhere between 6.5-7% unfulfilled KS orders at the moment.

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Still have not heard anything

      Hey Josh

      Have replied to you through support. Apologies for the delay in getting back to you.

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Ring shipped 2 months ago, not received, not getting any support replies

      Hi @vyruz

      Apologies for not getting back to you sooner, as Lokkie said at the moment we have a support backlog. We are attempting to clear Oldest -> Newest at the moment. The problem with our system is that when someone sends a follow up request instead of it bumping urgency it actually pushes it to the back of the ticket queue as it counts as being recently updated.

      The best bet is if a ticket has gone unanswered is to send a new support request letting us know that you have an unanswered ticket.

      will look into your request today

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Ring not working any longer

      @Bert

      Hi Bert on the 28th we were actually doing the things that were mentioned in the updates

      .I'm responsible for support requests and should have let you know that we had got your multiple requests. You haven't been forgotten about but as a small team it can occasionally take a little time to resolve issues.

      For transparency at the moment our support priorities lie with dealing with Kickstarter backers who have yet to receive there ring be it a mistake on our part or the postal service. I should add in we should be on track to have all tickets responded to by the end of today or tomorrow

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Glue issue or something else?

      @Lokki - Yep this was the initial Inlay, the Logo only got added to inlays created from March onwards

      In regards to diagnosing the problem I would say it is most likely a glue issue. See how you get on with it and if it stops working again then we will be happy to replace it for you

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Glue issue or something else?

      @jtbutcher - if you send it back with an quick note letting us know the problem we will be able to replace it for you. On the plus side your replacement will have the NFC ring logo as a new batch of Alpha Signature rings have arrived today.

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Any updates on shipping?

      Hey Rev,

      We just got a shipment of transparent rings to the UK, we can possible get yours sent out this week for you?

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: When will I get my rings?

      Hey Guys

      Righto we still hope to ship current pre-orders in May, it might be very near the end. The manufacturing of Vintage, Classic and Signature rings is pretty stable at the moment with a relatively fast turnaround. We should ship appox 1500 rings by the end of this week which should take us to 70% fulfilled.

      Any Pre-order rings we have in stock will be packaged up basically ready to go once we have fulfilled Kickstarter.

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Not getting a response when contacting NFC RING

      will look into this today

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Time between dispatch and delivery

      It will have come from the UK

      It was posted last Friday so I would say anytime from now till the end of next week

      Cheers

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: When will I get my rings?

      @Marty Shipping notification went out today

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: A quick and dirty vehicle entry/start sketch for Arduino

      so fricking awesome!! Have to get me one of these things sorted

      posted in Ideas for using NFC Rings
      N
      NFCringTom
    • RE: When will I get my rings?

      Pre-orders are coming from UK so its going to be a few days before you get them.

      Seeing anything from 1-3 weeks posting to North America from the UK

      @Lokki has it spot on any ring that has to be changed gets a voucher

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: Help, I'm confused and slightly dissapointed

      @Duddy said:

      I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
      So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to contact@nfcring.com
      THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
      What is going on ????

      Hi Duddy for a faulty ring we wouldn't expect the admin/shipping fee to be paid.

      This £5 fee is for size/style change requests, it is a community driven support page so if you want to hop in and help us clarify it a bit better feel free :)

      posted in General discussions and feedback
      N
      NFCringTom
    • RE: When will I get my rings?

      We are starting dual orders this week, everything just takes longer than we think i'm afraid.

      in other news over this weekend we package up collections for @hshah and @Lokki

      posted in General discussions and feedback
      N
      NFCringTom