@Lokki said:

Glad they arrived @hshah - it sounds like you got two substitutions there. These will be because of the various production issues that were encountered during the project and at this point were pretty much unavoidable. You'll be able to request ring vouchers at a later date after things settle down and everyone has rings, and stock levels are back up again.
If it's possible would you be able to get the ring sizes check or use a micrometer to get the ID and check the sizes? Don't try to use a ruler, it won't work properly.
This way you can confirm what sizes you have, whether they're right for your fingers and whether you've received the wrong ones - then you'll be able to sort out whether to exchange them and what for.

I will take them to the jewellers and get them measured.

It would have been nice to get something with the packaging to tell me that they had put in substitutes :(

Got my dispatch email finally :D

@Lokki said:

Glad they arrived @hshah - it sounds like you got two substitutions there. These will be because of the various production issues that were encountered during the project and at this point were pretty much unavoidable. You'll be able to request ring vouchers at a later date after things settle down and everyone has rings, and stock levels are back up again.
If it's possible would you be able to get the ring sizes check or use a micrometer to get the ID and check the sizes? Don't try to use a ruler, it won't work properly.
This way you can confirm what sizes you have, whether they're right for your fingers and whether you've received the wrong ones - then you'll be able to sort out whether to exchange them and what for.

I will take them to the jewellers and get them measured.

It would have been nice to get something with the packaging to tell me that they had put in substitutes :(

My order was:

• Normal (Classic) Ring in Titanium Normal Color Metal with a White top inlay cover and a Black bottom inlay cover in USA Ring Size 9.5
• Alpha Ring in Titanium Normal Color Metal with a White top inlay cover and a Silver bottom inlay cover in USA Ring Size 9.5
• Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 10.5

However I received:

• Alpha Ring in Titanium Normal Color Metal with a BLACK top inlay cover and a CLEAR bottom inlay cover
• Normal (Classic) Ring in Titanium Normal Color Metal with a CLEAR top inlay cover and a CLEAR bottom inlay cover
• Normal (Classic) Ring in Titanium Normal Color Metal with a White top inlay cover and a Black bottom inlay cover

Only the last item on the list of what I received looks correct.

Furthermore, I went to the jewellers and provided my sizes in UK scale, but only the Alpha seems to actually fit. The other two are either too big or two small.

@johnyma22 @Lokki

Got my dispatch email finally :D

@Lokki said:

howdy, @hshah. Give them a little longer, 'today' is a relatively fluid concept when you're in different timezones. If you don't hear from them in the next 12 hours lets say, I'll give someone a nudge.

@Lokki still not received anything :(

@Lokki I got a message on Twitter saying I would get an email or something yesterday but nothing turned up :(

Are there any more updates on when I may get my rings?

I think @Zackis has portrayed what I have been trying to say quite well. Until you guys explained, I had no idea that my rings had been delayed due to the issues. Whilst sending the rings separately adds additional cost, a personal email (not the generic updates) is free to send :)

People have failed to comment on my post about why aren't the rings that are currently available shipping and then the alphas sent later?

@johnyma22 said:

@hshah We are shipping the 30% that passed QA, what made you think we weren't?

@johnyma22 Sorry, what I meant was that you could ship the normal rings and then when the alphas are sorted you send them separately (ie. for my case send the two normals now and then the alpha whenever).

That way those who are eagerly waiting, at least have something to play with whilst the factory fix their mistake.

However, I suppose this would incur additional costs, so I guess that is why it hasn't been done.

@johnyma22 said:

Yea sorry @Memnoch the alpha issues took us completely by surprise, although we did get 30% alphas or so through QA so you might be getting yours sooner rather than later!

FYI your order is NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-B-B-B-10.5, it will have been changed to NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-T-B-B-10.5.. It shouldn't be a huge problem fulfilling that order but it's just a case of waiting for the re-polishing and all we can do is wait for China to get them done and sent them back to us ;(

It's a sucky situation for everyone involved, the only good news is that when you get your ring your experience should be relatively seamless as many before you have filed bugs / documented issues etc. so we have put lots of improvements in place... Again though, I know it's not ideal but I just want you to know while you/we are waiting we're working on improvements and not sitting around twiddling our thumbs..

@johnyma22 Is there any reason why you cannot ship what you do have?

Also, please don't get me wrong... my frustration isn't directly towards you because I know the manufacturers screwed up. However, I do think you could make things a little better for the backers and ship what you do have rather than waiting to send everything in one go.