maybe channel your inner Britney and wear one of these
@jtbutcher - if you send it back with an quick note letting us know the problem we will be able to replace it for you. On the plus side your replacement will have the NFC ring logo as a new batch of Alpha Signature rings have arrived today.
@Lokki - Yep this was the initial Inlay, the Logo only got added to inlays created from March onwards
In regards to diagnosing the problem I would say it is most likely a glue issue. See how you get on with it and if it stops working again then we will be happy to replace it for you
Thirty days is getting to the extremes a bit now, I would add though that we did just have two packages arrive in Australia which were shipped with the same batch as yours Brian. So it could have been a mail hold up somewhere in the UK. But it does sound like it has gone missing again :( .We are getting a US distribution center set up so we will be able to send it tracked from there.
We do seem to have certain problem shipping area where the postal service seems to be incredibly unreliable and Florida seems to be one of those.
Is the Florida postal service known to be quite sketchy or could it be customs being particularly stringent with post coming into the state?
Either way all US mail will now be shipped internally via USPS so hopefully it should end the issue
Hi Bert on the 28th we were actually doing the things that were mentioned in the updates
.I'm responsible for support requests and should have let you know that we had got your multiple requests. You haven't been forgotten about but as a small team it can occasionally take a little time to resolve issues.
For transparency at the moment our support priorities lie with dealing with Kickstarter backers who have yet to receive there ring be it a mistake on our part or the postal service. I should add in we should be on track to have all tickets responded to by the end of today or tomorrow
@Lafunamor since the update we have had quite a few coming in. It isn't a major backlog but most of the tickets require a lot of work (missing rings, no delivery etc).
They should be cleared by the end of the week hopefully with positive resolutions
I think it should also be pointed out that whilst the performance with some phones can be a disappointment, there are other uses for the ring which make it an awesome piece of tech. Since i've been involved with NFC Ring I haven't had to worry about getting into my house, as my key is now on my hand.
Apologies for not getting back to you sooner, as Lokkie said at the moment we have a support backlog. We are attempting to clear Oldest -> Newest at the moment. The problem with our system is that when someone sends a follow up request instead of it bumping urgency it actually pushes it to the back of the ticket queue as it counts as being recently updated.
The best bet is if a ticket has gone unanswered is to send a new support request letting us know that you have an unanswered ticket.
will look into your request today
@lokki glad you like the rings :)
@shama have replied to you today, we sent you some QA rings to play around with whilst you wait
We will be working on an update for the end of the week as John will be returning from his holls. We are down to somewhere between 6.5-7% unfulfilled KS orders at the moment.
I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to email@example.com
THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
What is going on ????
Hi Duddy for a faulty ring we wouldn't expect the admin/shipping fee to be paid.
This £5 fee is for size/style change requests, it is a community driven support page so if you want to hop in and help us clarify it a bit better feel free :)
so fricking awesome!! Have to get me one of these things sorted