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    Helios and Horizon rough edge

    Other NFC Ring Related stuff
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    • B
      Berg last edited by

      I have purchased a horizon, helios, signature and alpha rings. I am a bit surprised that the edge of the black tag on both the horizon and helios is rougher than those on the two others. When putting on a shirt or a coat for instance it seems to hook with the cloth a little bit and I'm concerned this might get worse. Anyone has the same experience, and is it actually ok?

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      • J
        jasok2 last edited by

        It a fairly common issue, Its happened to me on three of the new range of rings. I'm not bothering to replace mine ATM just waiting for the new payments ring to come out.

        Hit up support.

        1 Reply Last reply Reply Quote 1
        • johnyma22
          johnyma22 NFC Ring Team last edited by

          Please contact support we will get replacements sent out for you :)

          1 Reply Last reply Reply Quote 0
          • J
            Je Remy Peters last edited by

            My helios has stopped working on one side and the horizon is losing its black inlay. I have contacted multiple times with no response

            B 1 Reply Last reply Reply Quote 0
            • johnyma22
              johnyma22 NFC Ring Team last edited by

              @Je-Remy-Peters what's your ticket number? I don't see anything in your system for you.

              J 1 Reply Last reply Reply Quote 0
              • B
                Berg @Je Remy Peters last edited by

                @Je-Remy-Peters in my case the horizon is indeed the one where the black inlay seems to be coming off too.

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                • J
                  Je Remy Peters @johnyma22 last edited by

                  @johnyma22 I don't have one I have emailed support multiple times and never received a response.

                  1 Reply Last reply Reply Quote 0
                  • johnyma22
                    johnyma22 NFC Ring Team last edited by

                    @Je-Remy-Peters The email system automatically issues a ticket number, it's support@nfcring.com I'm 99% sure you must have emailed the wrong address or so :)

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                    • J
                      Je Remy Peters last edited by Lafunamor

                      Fish icedis****@yahoo.com
                      To support@nfcring.com Mar 20 at 5:15 AM
                      Hello,
                      I am writing to let you know that my Helios ring from the most recent campaign has developed a failure. The black inlay side has stopped working. I was trying to set up a new phone and my other rings and the vintage side of it worked fine. I tried with a phone it previously worked with and still not able to read it. I have attached a photo to show the condition.
                      Thank you,
                      Jeremy Peters
                      20160320_051226 .jpg
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                      Fish icedis****@yahoo.com
                      To support@nfcring.com May 3 at 12:46 PM
                      Here is a copy of the first email I sent you after it stopped working on everything. I waited over a month and nothing so I am not waiting that long now. Please help a backer of both campaigns.

                      Show original message
                      20160320_051226 .jpg
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                      Fish icedis*****@yahoo.com
                      To Nfcring Support NFC Ring NFC Ring May 12 at 5:45 AM
                      I am sending my 3rd email in almost 2 months patiently waiting a response. My Helios ring stopped working on the black inlay and was wanting to see about a replacement. I also mentioned early on and in other communication that I was issued 2 codes for rings for my support from 2013, but only 1 worked. I would like to get the other code I was supposed to also. Please assist me.

                      Show original message
                      20160320_051226 .jpg
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                      Fish icedis****@yahoo.com
                      To Nfcring Support NFC Ring NFC Ring Jun 30 at 1:04 AM
                      Here is another attempt since the last email my horizon inlays are starting to peel off. my helios sets in a drawer. Still only used 1 of the codes, so essentially I am down by 3 rings being a backer since 2013.

                      Show original message
                      Download
                      20160320_051226 .jpg

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                      • Lafunamor
                        Lafunamor Community Helper last edited by

                        I've removed parts of your mail so you won't get spamed even more.
                        If @johnyma22 needs the address I have saved it.

                        That's really weird. You should have received an automatic response immediately. Maybe it was marked as spam by the helpdesk software...

                        1 Reply Last reply Reply Quote 0
                        • J
                          Je Remy Peters last edited by

                          Thank you for that. I still have the same issue though. Multiple contacts and nothing from support.

                          Andreas 1 Reply Last reply Reply Quote 0
                          • Andreas
                            Andreas Community Helper @Je Remy Peters last edited by

                            @Je-Remy-Peters Please check your spam folder(s), the automatic responds might have gotten flag as spam or junk.

                            ~Deas

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                            • J
                              Je Remy Peters last edited by

                              I have been and I have the address saved so that it wont go to spam

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                              • Lafunamor
                                Lafunamor Community Helper last edited by

                                Someone from @NFC-Ring-Team will take care of it. I don't know why you ran into this issue. I've had contact with support multiple times without any issue. Replacements are quick any very easy.

                                @johnyma22 @NFC-Ring-Team The mail address is the same as for the forum account.
                                @Je-Remy-Peters please let me know when your issue has been resolved.

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                                • J
                                  Je Remy Peters last edited by

                                  Still waiting and checking all my folders. Thanks for trying to help me.

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Je Remy Peters last edited by

                                    Can someone please help me.

                                    1 Reply Last reply Reply Quote 0
                                    • Lokki
                                      Lokki Community Helper last edited by

                                      I can only suggest that you add "support@nfcring.com" to your trusted addresses in yahoo mail, and try checking for lost replies via webmail, not on your phone or mail program.

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                                      • J
                                        Je Remy Peters last edited by

                                        I have already been doing both things. sigh

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