Helios and Horizon rough edge
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My helios has stopped working on one side and the horizon is losing its black inlay. I have contacted multiple times with no response
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@Je-Remy-Peters what's your ticket number? I don't see anything in your system for you.
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@Je-Remy-Peters in my case the horizon is indeed the one where the black inlay seems to be coming off too.
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@johnyma22 I don't have one I have emailed support multiple times and never received a response.
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@Je-Remy-Peters The email system automatically issues a ticket number, it's support@nfcring.com I'm 99% sure you must have emailed the wrong address or so :)
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Fish icedis****@yahoo.com
To support@nfcring.com Mar 20 at 5:15 AM
Hello,
I am writing to let you know that my Helios ring from the most recent campaign has developed a failure. The black inlay side has stopped working. I was trying to set up a new phone and my other rings and the vintage side of it worked fine. I tried with a phone it previously worked with and still not able to read it. I have attached a photo to show the condition.
Thank you,
Jeremy Peters
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Fish icedis****@yahoo.com
To support@nfcring.com May 3 at 12:46 PM
Here is a copy of the first email I sent you after it stopped working on everything. I waited over a month and nothing so I am not waiting that long now. Please help a backer of both campaigns.Show original message
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Fish icedis*****@yahoo.com
To Nfcring Support NFC Ring NFC Ring May 12 at 5:45 AM
I am sending my 3rd email in almost 2 months patiently waiting a response. My Helios ring stopped working on the black inlay and was wanting to see about a replacement. I also mentioned early on and in other communication that I was issued 2 codes for rings for my support from 2013, but only 1 worked. I would like to get the other code I was supposed to also. Please assist me.Show original message
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Fish icedis****@yahoo.com
To Nfcring Support NFC Ring NFC Ring Jun 30 at 1:04 AM
Here is another attempt since the last email my horizon inlays are starting to peel off. my helios sets in a drawer. Still only used 1 of the codes, so essentially I am down by 3 rings being a backer since 2013.Show original message
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20160320_051226 .jpg -
I've removed parts of your mail so you won't get spamed even more.
If @johnyma22 needs the address I have saved it.That's really weird. You should have received an automatic response immediately. Maybe it was marked as spam by the helpdesk software...
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Thank you for that. I still have the same issue though. Multiple contacts and nothing from support.
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@Je-Remy-Peters Please check your spam folder(s), the automatic responds might have gotten flag as spam or junk.
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I have been and I have the address saved so that it wont go to spam
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Someone from @NFC-Ring-Team will take care of it. I don't know why you ran into this issue. I've had contact with support multiple times without any issue. Replacements are quick any very easy.
@johnyma22 @NFC-Ring-Team The mail address is the same as for the forum account.
@Je-Remy-Peters please let me know when your issue has been resolved. -
Still waiting and checking all my folders. Thanks for trying to help me.
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Can someone please help me.
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I can only suggest that you add "support@nfcring.com" to your trusted addresses in yahoo mail, and try checking for lost replies via webmail, not on your phone or mail program.
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I have already been doing both things. sigh
