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    Alert not NFC ring

    NFC Ring Apps
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    • Lafunamor
      Lafunamor Community Helper last edited by Lafunamor

      Just for clarification only KS backers received the unlock code via email and only KS backers get additional tags shipped with their ring.

      please give the team a bit of time to research this problem. we will definitely find a way to get the unlock app working for all of you (having a nfc ring).

      1 Reply Last reply Reply Quote 0
      • Lokki
        Lokki Community Helper last edited by

        @NFCringTom has a workable solution in mind, just waiting on him to confirm best method of contact - it'll be a manual reissue of the validation code. Watch this space.

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        • N
          NFCringTom NFC Ring Team last edited by

          Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

          Lafunamor 1 Reply Last reply Reply Quote 2
          • 2
            2hansen last edited by

            Mine is a KS ring, nothing was pre-loaded on it. I received the e-mail unlock - but the app still says "NOT NFC RING".

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            • T
              toastie last edited by

              @NFCringTom sent email =)

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              • M
                Mahmoud last edited by

                @NFCringTom i'll appreciate it if you could send me the solution to this issue :)

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                • M
                  mirkochip last edited by mirkochip

                  Same problem here...Can you send me the solution? @NFCringTom

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                  • Lafunamor
                    Lafunamor Community Helper @NFCringTom last edited by

                    @NFCringTom said:

                    Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

                    @Mahmoud @mirkochip
                    As he wrote: please send a PM to Tom or send a message to support@nfcring.com

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                    • M
                      MLUM @Lafunamor last edited by MLUM

                      Yeah, emailed support@nfcring.com yesterday. All I received was an email saying to read the leaflet.

                      Lafunamor 1 Reply Last reply Reply Quote 0
                      • Lafunamor
                        Lafunamor Community Helper @MLUM last edited by

                        @MLUM can you post me the request #. @NFCringTom can you please check?

                        M 1 Reply Last reply Reply Quote 0
                        • L
                          LJ Goody last edited by

                          I PM'd but not heard anything :(

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                          • Lokki
                            Lokki Community Helper last edited by

                            If you're not having any luck, make sure that the subject line is clear - Unlock App Verification Code Request.
                            There are so many support requests that you can get lost in the mix, so be quite clear about what you need.

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                            • A
                              ajskuce last edited by

                              Been two days since I sent in an email about this and no response.

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                              • M
                                MauricioU last edited by

                                I have this same problem, I sent an email and have not received a response. Is there a solution?

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                                • Lokki
                                  Lokki Community Helper last edited by

                                  There is a solution, just hold tight for now - @NFCringTom handles support requests plus a lot more.

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                                  • M
                                    MLUM @Lafunamor last edited by

                                    @Lafunamor Sure, request # 7686

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                                    • M
                                      MLUM last edited by MLUM

                                      This must be a huge problem.
                                      1200 views of this thread and yet as far as I can tell the problem hasn't been solved.
                                      I've been holding tight since May when I was supposed to receive my ring.
                                      Now I'm holding tight for a verification code.

                                      1 Reply Last reply Reply Quote 1
                                      • Lokki
                                        Lokki Community Helper last edited by

                                        Around 20 rings as an estimate. Not a huge problem, just an irritating one. Lots of those views will be guest views that occur because this thread is continually bumped to the top.

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                                        • Lafunamor
                                          Lafunamor Community Helper last edited by Lafunamor

                                          @NFCringTom any update? Any way Lokki and I can help?

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                                          • M
                                            MLUM last edited by

                                            I received a password so that the I can get into the Lock app.
                                            I downloaded the latest control app 0.1.11 but that app still does not work.
                                            My support requests have been closed despite still not being able to get into the control app.

                                            1 Reply Last reply Reply Quote 0
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