Alert not NFC ring

Mahmoud

I just got my ring and trying to register to NFC Ring Control App and i am getting a popup message saying Alert not nfc ring.

Samsung Galaxy S4 with Normal (classic) Ring.

any help would be much appreciated?

Thanks,
Mahmoud

Lafunamor

If you are a Kickstarter Backer there is no need to register your ring. the unlock app verification code should have been sent to you via email.

@johnyma22 any idea why this happens? was there a change of tags?

johnyma22

Sounds like @Mahmoud didn't buy a genuine NFC Ring, that's usually what happens if someone tries to use a copy/fake. Could be another reason though, @Mahmoud can you let us know where you got the ring from?

Mahmoud

I have bought this ring through you from kickstarter. I can take pics or forward any emails if that helps.

ColdEmbrace

I'm having the same issue, my stealth bomber ring arrived today and it's telling me that it's not an NFC ring. I'm using a Nexus 4 with a 12.5 stealth Bomber normal ring.

Lafunamor

sorry guys I can't help you with that. I don't know how the app is testing the inlays. you'll have to wait on a reply of john.
can you guys post some pics of your rings, please

Lokki

@johnyma22, @NFCringTom

Mahmoud

Here are the photos as requested - https://app.box.com/embed_widget/dt7rcngs1zmy/s/er2fb275makcyb3tbda4?

Thanks.

Lokki

Thanks @Mahmoud. We should be able to get a reply soon. @johnyma22 and @NFCringTom
Just curious, is the ring dirty or is one of the inner surfaces corroded?

toastie

i just received my Stealth Bomber today and i get the same issue. the ring is also realllllly hard to detect. but when it does i get the Not NFC Ring notification too

2hansen

Same with mine, Nexus 5, and Titanium ring with black and white inlays

Lafunamor

can any of you download the app "taginfo" from nxp an share the output of the app when you scan the ring, please
The important stuff is all the listed under "info" and "entra"
Thanks

2hansen

Info: NXP Semiconductors, NTAG203(F), Type 2 Tag
Extra: 168 bytes, 42 pages with 4 bytes per page, 144 bytes user memory (36 pages), Full product name: NT2H0301G0DUD or NT2H0301F0DTx

Same for both inlays

Lafunamor

Hmmm I have the same stuff here so that's not the problem

Lafunamor

did you try to reinstall the app and can you post me the app version (it's listed under settings)

2hansen

Version: 0.1.10

Lafunamor

Thanks. It's the newest version, so that's a good sign. I read through the code of the app, we will have to wait for John or someone else of the team to address this issue.

2hansen

OK :)

toastie

I am having the same issue with the exact same tag and app versions as the above using a Samsung Galaxy S4

NFCringTom

Hey guys - we are currently trying to work out what the issue with this is. John is at Devoxx now so it might be a few more hours before we have a solution to the issue.