When will I get my rings?
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Yea sorry @Memnoch the alpha issues took us completely by surprise, although we did get 30% alphas or so through QA so you might be getting yours sooner rather than later!
FYI your order is NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-B-B-B-10.5, it will have been changed to NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-T-B-B-10.5.. It shouldn't be a huge problem fulfilling that order but it's just a case of waiting for the re-polishing and all we can do is wait for China to get them done and sent them back to us ;(
It's a sucky situation for everyone involved, the only good news is that when you get your ring your experience should be relatively seamless as many before you have filed bugs / documented issues etc. so we have put lots of improvements in place... Again though, I know it's not ideal but I just want you to know while you/we are waiting we're working on improvements and not sitting around twiddling our thumbs..
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@johnyma22 said:
Yea sorry @Memnoch the alpha issues took us completely by surprise, although we did get 30% alphas or so through QA so you might be getting yours sooner rather than later!
FYI your order is NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-B-B-B-10.5, it will have been changed to NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-T-B-B-10.5.. It shouldn't be a huge problem fulfilling that order but it's just a case of waiting for the re-polishing and all we can do is wait for China to get them done and sent them back to us ;(
I don't understand, are you saying that is what you have as my order..?? If so, it is wrong.
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@Memnoch wrong how, dude. Don't panic, I'll prod someone to double check with you.
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@johnyma22 said:
Yea sorry @Memnoch the alpha issues took us completely by surprise, although we did get 30% alphas or so through QA so you might be getting yours sooner rather than later!
FYI your order is NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-B-B-B-10.5, it will have been changed to NORMAL-T-W-B-9.5, ALPHA-T-B-B-9.5, NORMAL-T-B-B-10.5.. It shouldn't be a huge problem fulfilling that order but it's just a case of waiting for the re-polishing and all we can do is wait for China to get them done and sent them back to us ;(
It's a sucky situation for everyone involved, the only good news is that when you get your ring your experience should be relatively seamless as many before you have filed bugs / documented issues etc. so we have put lots of improvements in place... Again though, I know it's not ideal but I just want you to know while you/we are waiting we're working on improvements and not sitting around twiddling our thumbs..
@johnyma22 Is there any reason why you cannot ship what you do have?
Also, please don't get me wrong... my frustration isn't directly towards you because I know the manufacturers screwed up. However, I do think you could make things a little better for the backers and ship what you do have rather than waiting to send everything in one go.
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@hshah We are shipping the 30% that passed QA, what made you think we weren't?
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@johnyma22 said:
@hshah We are shipping the 30% that passed QA, what made you think we weren't?
@johnyma22 Sorry, what I meant was that you could ship the normal rings and then when the alphas are sorted you send them separately (ie. for my case send the two normals now and then the alpha whenever).
That way those who are eagerly waiting, at least have something to play with whilst the factory fix their mistake.
However, I suppose this would incur additional costs, so I guess that is why it hasn't been done.
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Ok so I have two kickstarter rings:
1 x NFC Ring 1 x ALPHA MAN SIZE RING on Tom's recommendation I changed it to:
On the 24th of March my order was confirmed:
Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 12.5
Normal (Classic) Ring in Black Plated Metal with a Black top inlay cover and a Black bottom inlay cover in USA Ring Size 13So why would this be so delayed? I thought 2 black rings would be easy... is this the the PVD ring issue? Should I change my order?
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Hi @Zackis, yep that's the pvd issue.
What will happen is you'll get a titanium ring instead in the same size as each ring ordered, and there will be a blog post later detailing how to request ring vouchers for those who've been affected like this. This will be after ks and pre orders have been fulfilled and when things are in normal operation so it'll be a very straightforward process to obtain a voucher, redeem it and have the requested ring sent out by mail.
Don't change your order at this time, you'll be able to do that with the ring vouchers later. The Rings you do get now are being considered temporary replacements that you get to keep. -
I'm so confused as to who is getting what and when @_@ So if I have an alpha titanium carbon/transparent fiber then it becomes an alpha titanium black/transparent. Is there any ETA on shipping because I'm so lost lol
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@RevInstant Yup, you figured right there mate. Unfortunately, those are the ones that the factory screwed up by using the wrong inlay and are being remade right now. ETA is ASAP, and you can bet John'll let us know when they land at NFC Ring HQ. ;-)
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I've just received an email saying that my ring is delayed. I'm sad. I'm getting married on saturday and I wish I had my NFC ring for the ceremony....... Too bad, that would have been really nice pictures
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Well still no news on my kick starter rings I must be in the last 5%, but I got an email on my pre order ring. so should have one soon. I look forward to finally installing my digital door lock :)
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@Lokki Thanks ever so much for the information.
I'm glad to know what the deal is, I remember reading about the vouchers I am just a tiny bit surprised that I was not notified by e-mail, none the less your info was extremely helpful. -
No problem, @Zackis. I believe it has all been mentioned in kickstarter updates as well as on John's blog, it's just Kickstarter is an absolute pain to wade through all the posts and updates and replies. It can get confusing.
@jasok2, that one is confirmed as working - you should install it before you get your ring, then you'll be able to jump straight in and use it!
@AlienSKP, ouch, sorry to hear that mate, that's no good. -
I"m curious. Is the US distribution center right now only shipping to backers, or are they also fulfilling pre-orders at the moment? I ask because I placed a pre-order, so I'm just bracing myself if I need to wait a few days longer if shipped from the UK when it comes in stock.
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@MikeInSeattle, that sounds like a question for @johnyma22 or @NFCringTom if they've got a moment to weigh in on it?
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So quick question. If we had carbon and got black as a replacement will we still get a code for another ring or is that only if the carbon issue is settled?
(Not trying to sound greedy! I'm just curious ^_^; )
