Carbon Fiber vouchers Kickstarter update
-
Sounds fair to me, though I'd count it as more positive than it could have been - the guys have done pretty well to make things right as I see it!
I'm speaking as someone who had three substitutions out of three choices and I still think they've made the right move. Lets see where it goes next! -
Ok, I have one question.
If a person wishes to claim vouchers for more than one substitution, do they fill one form for all of them, or do they need to fill one form for each of the rings they didn't get?
-
Hi @Annita-Stephanou , it's all on the same form - you just change the 1 to whatever you need to claim. Then the guys will check through the order database and make sure all is good and you should get your vouchers. :-)
-
ok, thank you @Lokki
-
Well, i understand its business, we donated and got the thing started, and now after so long of waiting it will finally be here, but not what was ordered.
of the 25 pounds donated, (22 for ring, and 3 for shipping) I have a wrong size ring that i cannot use, and im getting a discount on a new improved ring.
I cannot say im entitled to anything because, as i say, we donated.
but this i feel burns.
i've redeemed my voucher, and see how I feel when this all comes about.. i may buy into it and spend more on an already purchased product, but.. i dunno. thanks guys for being so forward and supporting to backers.. it justs, maybe i'm just disappointed i never was able to get what i wanted.. sorry, i don't mean to fuss :( -
@Timothy RE "I have a wrong size ring that i cannot use" -- Did you go through the returns procedure to get that sorted? We have a whole system setup for handling that! Totally get where you are coming from though, lots of backers got the wrong size ring (through no fault of our own) and that did cause quite a fair amount of pain for both backers and ourselves...
As far as "not what was ordered", that's because "what was ordered" would not be anywhere near as good as what we could make. If we shipped "what was ordered" we would have given ourselves a bad reputation. That's not something we're willing to do. We work very hard on the R&D aspect of things and believe a good product talks for itself...
Just watched someones 2016 normal size ring interact w/ their phone through a case and a pair of jeans..... *Mind blown...
-
@Lokki said:
@Step666, if you specifically ordered a 'not-stealth-bomber' then that would be the case. If, on the other hand, you ordered a black PVD Stealth Bomber ring then you can claim the voucher for not receiving it. It might be helpful to think carefully about that for a moment.
I don't need to think carefully about anything, thank you very much.
I ordered two rings that had black PVD finish, one was an actual Stealth Bomber with carbon fibre inlays, the other was not (it was black PVD and normal black inlays)..
The fact that one is technically not an SB ring shouldn't preclude it from being eligible for a voucher - neither of those rings was correctly fulfilled due to the QC issues, which affected both the CF inlays and the PVD finish. But instead, only SB rings and ones with CF inlays are getting vouchers.And that's before we get to the issue of the fact that the vouchers that we were promised would get us 'a replacement ring' now only get us half a ring.
@johnyma22 said:
If we shipped "what was ordered" we would have given ourselves a bad reputation. That's not something we're willing to do.
Then why aren't you honouring the promises that were made to us during the original campaign? Why are the vouchers now worth half a ring, not a full ring and why aren't all affected rings receiving vouchers?
Breaking your promises doesn't help your reputation any more than shipping a poor quality product.Not to mention, calling people who are dissatisfied with what you are now offering (the very same people who were willing to put their faith and money towards helping you), 'trolls' as you have done on KS, that definitely hurts your reputation.
-
-
Then why aren't you honouring the promises that were made to us during the original campaign?
I am going beyond honouring the promises, I made a better ring -
Why are the vouchers now worth half a ring, not a full ring and
They will be the vast majority of a full ring when we list the new rings on the site early for voucher use. -
why aren't all affected rings receiving vouchers?
Because not all rings are created equal and we shipped very few carbon fibre rings, we shipped the majority of the black PVD rings.
RE my reputation:.. People who manage communities on the Internet know from time to time you have to call people out for being toxic... It's part of community management...
-
-
@Step666 said:
I don't need to think carefully about anything, thank you very much.
That would be your choice then, mate.
-
@johnyma22 said:
- why aren't all affected rings receiving vouchers?
Because not all rings are created equal and we shipped very few carbon fibre rings, we shipped the majority of the black PVD rings.
What about the minority of folks who ordered a black PVD rings and didn't receive one? I was very excited by the PVD rings and that is what got me behind the kickstarter to begin with.
- why aren't all affected rings receiving vouchers?
-
If you ordered a black pvd stealth bomber and then customised it and then didn't receive a black customised stealth bomber... consider that a little more carefully than the last guy and just make a claim.
-
@johnyma22 Thankyou for the reply, and yes i understand.
the only annoyance i have at the moment is out of your control, the garbage Australian Exchange rate.If i assume 22 pound for a new ring, that's only $50AUD. (plus postage costs)
I understand you wish to make an awesome product, and only ship an awesome one, as a gamer and buggy games, i appreciate your mentality and direction. :)
I was not aware I could swap it out for another one!!
when i emailed you guys on May 26th/2014 I mentioned the ring was useless, and the response (from Tom on your team) was "you'll be getting a voucher in the near future, If I wanted he could send out a 50% code voucher to me to get another ring.)I'll chock it upto just left hand not talking to the right hand.. Yes, i see your side better now it's messy, and customers were left messy.
so;
Gimmie a code, I'll reluctantly get a new ring (and please don't set a time limit on my voucher, it's painful to use at low exchange rates)
and then sort my matters out that way, I plan to get the iphone 6s which "Won't" have nfc, and I'll accept that, the ring will be handy for business card info publishing.I apologise i didn't word my post there greatly.
if i can get something better in the end, well.. wait was worth it i guess.
thankyou for your reply. -
@Timothy said:
the only annoyance i have at the moment is out of your control, the garbage Australian Exchange rate.
I hear that. Exercise your voting power and don't vote conservative unless you're a squillionaire and want the tax breaks.
I'm sending you a pm, so make sure you check that, also contact support@nfcring.com regarding the faulty ring. -
When I press the link to the Fiber Voucher form, this is what I get :
'This form is currently private and cannot be viewed by the public.' And today is the last day I can file my claim :-( -
Ugh the deadline has passed Annita, that's why it's private.. I can't open the form again now as all data has been passed on for processing :|
Very little I can do I'm afraid, ugh! :( Sorry... You could email support but they have been told to not allow any changes after the deadline, they might make an exception for you because of your contributions to the project..
-
But I was trying to access it ON the 13th. Anyway, I'll try to explain to them the situation
Thank you for replying. -
@johnyma22 said:
What will the voucher consist of?
We will issue you a voucher to the original order value of the ring from your pledge. So if you pledged £15 for a stealth bomber ring and we provided you an alternative ring, you will get a £15 voucher. Pretty cool huh? Collection folks will get the value of that ring from the collection, we value each ring from the collection at £15 so you will get a voucher of £15 per substitution.Got my voucher today, thanks for doubling it...I'm sure this will make a lot of the NFC Ring 1 users happy.
-
Got my voucher - cheers.
Some links send me to the store -- but the store doesn't have the new rings, and no mention of voucher, and doesn't recognise my login (which works fine here... I thought we moved to single sign on a while back?).
Some links send me to kickstarter - especially the http://nfcring.com/2016/ link that redirects to www.kickstarter.com , but none of the wording there implies anything about the voucher. It seems like rather mixed messages. If the (second) kickstarter fails to reach it's target are the vouchers still valid?
(PS: I still find this forum's visual style to be horribly unreadable & unintuitive)
-
@gth said:
Got my voucher - cheers.
Some links send me to the store -- but the store doesn't have the new rings, and no mention of voucher, and doesn't recognise my login (which works fine here... I thought we moved to single sign on a while back?).
Some links send me to kickstarter - especially the http://nfcring.com/2016/ link that redirects to www.kickstarter.com , but none of the wording there implies anything about the voucher. It seems like rather mixed messages. If the (second) kickstarter fails to reach it's target are the vouchers still valid?
(PS: I still find this forum's visual style to be horribly unreadable & unintuitive)
From the email:
The 2016 Rings wont be available until they go live on the store, but you will get an email before anyone else when this happens.
-
Hoping to get the vouchers active in about 9 days, just crazy rammed w/ the KS right now!
