When will I get my rings?
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@Nas said:
I thought it was already decided that replacements would be sent out to those who ordered rings causing delays, in order to get at least some kind of rings to backers. Then vouchers would be made available at a later date to get a ring that is "more to your liking"
No, only for certain production-problem rings. So far the problems have been (a) CF rings get a replacement because CF failed (b) plated rings get a replacement because factory can't polish them (c) one-off or uncommon ring designs may get replaced (e.g. wood + purple inlay) as the factory has been crap at following their order list.
The latest update is more of a catch-all - and to deal with the remaining few percent. Of those few percent there may be just one ring causing the delay (from John's update the white inlay now seems to be the cause of QA fails) and so John was wandering whether people would want to swap out their problem ring for something that is in stock.
So which one is it now? Do I need to get in touch, or do I wait for my dispatch email with one of the replacements?
John asked for comments on the blog post, but people have been commenting on the update post and also in forum posts such as the one here.
Fact remains, its been almost a year since initial shipping date. And yet I have no clue on where my ring is and whats happening.
You'll see in the thread I linked to that someone has proposed a template of how they'd like this conversation to be structured. It seems pretty sensible and would answer things like 'what was my original order', 'what does my order look like now' (because of auto-replacements for CF/plated), 'what is holding up delivery' and 'what can I change to make it happen quicker'.
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I'm a bit concerned by the comments suggesting not getting replies after sending emails to the help address. Is that the only way to get in touch? I understand the high volume of support request, but I think a missing shipment should rank a bit higher as my payment was not delayed.
To clarify, I rcvd the email stating my ring had shipped and that was over a month ago.
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@Chivo which help address? We have been replying to all emails as they have landed, we're really getting on top of things now which is great.. RE your rings not arriving after a month, please email support@nfcring.com
FWIW we're about 2 days behind schedule right now which is pretty good going all things considered...
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@johnyma22 That is the address I emailed. My comment on not getting a reply was based on what others have mentioned here, I only sent my email today and may be fretting over nothing. I rcvd the canned response already, just waiting for an actual reply to my concern. Either way, thank you for the response here and I will give it a couple days to see if my issue is attended to.
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Ah usually with "My ring hasn't arrived yet" we just ship another ring and absorb the cost, we cleared the backlog on them last week, we tend to just put days aside to deal with them as they are quite time consuming and often we don't have the stock!
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I got an email from Frodo that was pretty non-specific as to what's causing the hold up (I think it's size, honestly), asking if I'd like to change size or style to get them sooner than 8 weeks.
Then I noticed they were all switched to normal rings, when originally it was Normal, Alpha, Stealth.
NTAG203-V1-NORMAL-B-B-W-13
NTAG203-V1-NORMAL-B-B-W-13
NTAG203-V1-NORMAL-B-B-W-13Really bums me out, that I jumped up to the Collection backing level because I'm a big guy and the Alpha being such a substantial ring was perfect along with the now failed stealth (that was sweet in the prospect that no one would know it had an actual technological purpose to it) and a normal ring in case I needed to have one available for a partner living with me (door locks and all).
Did all of the data that got filled in on the Google Docs get lost? I also just found an old email from Jan. that asked for information that had already been submitted when the original request for information via Docs came out.
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Data didn't get lost, the reason is because we don't have any alphas left in stock, they are due in the next delivery but as the email stated that could be 8 weeks! The majority of people are happy to change, naturally some (including you) aren't and that's fine :) @evilrobert the main thing is we gave people choice.
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Good news without any notice my rings arrived.
Lets wrap up what I have learned with this kickstarter journey
- I did indeed GET something from kickstarter
- kickstarter gives a glimpse into the life cycle of the product, which was particularly fascinating.
The Pros:
A nice lightweight rings that has to date read 2 phones and 2 Android tablets
Met and interacted with both the lead designer & a fantastic volunteer ( @lokki that is all you man)
In the end I got what I ordered and it functions in the devices I have used.The Cons:
Dear lord communication was either a fire-hose ( difficult to sift through there was so much) or the Sahara desert ( no communication about my kickstarter order had shipped, break in updates). The only means of communications was to: open and read the kickstarter forums, read/ listen to the bi-weekly updates & visit this forum. to many places to go to get info about 1 project.
Take my criticism with a grain of salt, we are all human and make mistakes( many certainly not NFC Ring co ltd fault) but with no one else to hear our pleas this was the only spot to vent on.I wish you all nothing but the best, i'll continue to lurk about and keep testing things..but I will drop out of this thread for the others that may wish for answers.
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@Zackis Are you sure you got no communication? We send everyone shipping email so perhaps it ended up a spam folder? I'd be really eager to know if somehow you didn't get this email as it may be an error on our part and that's well worth diagnosing.. cc @NFCringTom who handles the shipping confirmation emails.
You said "break in updates"? I don't understand what you mean by that ;\ Sorry if I'm being dumb!
With ~10k customers and a 5 people startup team communication has to be done on mass scale, if we didn't nothing would of got done that needed to be done to get the rings to people. Imho that's not a mistake it's just a reality of running a front-loaded business.
Doing this all again we wouldn't of had a 12 month window between K/S <> Delivery so the communication wouldn't be as required. Sadly that's very rarely a reality of building a hardware product!
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@johnyma22 said:
You said "break in updates"? I don't understand what you mean by that ;\ Sorry if I'm being dumb!
I image he means those times when communication to backers disappeared, and you had to apologise in updates and say you'd try harder to let us know what was going on and provide regular updates. It happened a couple of times :)
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Ah, fair enough.. Weirdly we had a % of people complain about too many updates, other commend us on our consistency of communicating.. I guess it's subjective...
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@johnyma22 said:
Ah, fair enough.. Weirdly we had a % of people complain about too many updates, other commend us on our consistency of communicating.. I guess it's subjective...
Your opinion of the communication probably depends on whether you got your ring(s) or not!
From what's happened, I can tell you don't really agree - but communication is more important than packing and shipping. The communication will take half-a-day out of the schedule, say, but at the end of it everyone will know what's happening (assuming the message communicated had the details people want). Packing and shipping is ongoing for a long period of time, and isn't going to go away, so focusing on that aspect doesn't make sense at the expense of leaving people in the dark. You can ignore communications for a week or two and concentrate on packing but the packing will still be there after those two weeks!Anyhoo - home stretch now, only a few more months left to satisfy KS backers hopefully.
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@johnyma22 Yea, I reckon I didn't figure that there'd be a lot of folks ordering rings my size for some reason. Upshot, I'm still waiting on another KS I backed that ended before yours; and they haven't even made it to having a final product ship from the factory. :)
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@johnyma22 You are right that communication is subjective which makes customer service not an easy task. Your not being 'dumb' just polite @shama keyed in on what I was talking about. to follow up on your question, I tripled checked every address I use for e-mail and there was nothing about the delivery for the KS rings...no worries now, water under the bridge, and all that.
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No worries, @Zackis. My pleasure. :-)
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Normal -> Titanium - Black/White - Size 10 OR like the Signature Size 10
Alpha -> Titanium - Black/White - Size 9
Normal -> Titanium - White/Red - Size 10I wrote with Tom (support@nfcring.com @ support request (9441)) and I just want to know when I get my rings (in weeks: This, next, in 2 ...)?
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@Lokki, @NFCringTom, @johnyma22 I have purchased my ring on March 4th, 2014. My purchase order number is #2193 and I received the Shipping confirmation on June 5th. But still no sign of my order. I have no confirmation if my order arrived in Brazil and I haven't had any reply from your support for a long time. Did my order arrived in Brazil? Which is the courier company? So i can track my order with my ID number.
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Hi @mike13, with a delay like that if you've had no notification from customs that the package is being held I'd suggest that you contact support@nfcring.com and let them know that your parcel is a non-arrival.That'll get you in the system with a support ticket and they'll be able to chase it up for you.
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Hello @Lokki , thank you for your quick reply! Thing is, I have already sent some e-mails in the last few days to @NFCringTom but I didn't receive any feedback from him about the tracking. Could you please check with him?
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Ok, if you've emailed about this then just hang back for a bit while support gets to your emails! We can't rush it, you're in a queue now.
