[quote:5jzs77r1]Thanks for the clarification. I understand and appreciate the amount of effort you guys have put in to arrange the shipping for all the rings!
I just have one question concerning the QA process. Say if someone's ring doesn't pass the QA, does that mean an additional order has to be placed (and thus back into the production queue) and this someone will only get the ring (no matter it's a normal or with various combination) when you receive a new one from the factory? I'm not criticizing this process as I think this makes perfect sense, just to make sure I got it right.[/quote:5jzs77r1]
The short answer is - it depends.
When we placed the order we added weighting so we would have extra rings when we finished for retail and for potential QA fails.
However because there are so many "unique" rings on order it would have been impractical to create an order that prepared for the worst case scenario. If we had known what the fail rate was going to be beforehand we could maybe have created a more efficient order.
There are some rings where we have enough breathing room to deal with a high QA failure rate. However it doesn't necessarily work as easy as it sounds. The QA fail rate isn't constant across all styles some batches we are getting near perfect (1-2% failure rate) where as some are as high as (60-70%).
It's difficult to explain the various problems as unless we have questions it lacks context. We are learning from this process and hope to make it alot smoother in the future.