Thanks for yoru response Lokki, I have two support ticket numbers:

• 8566: First communication where John asked me to wait another 2 weeks
• 9121: last communication where John last asked to confirm my shipping address

I understand support can have some backlog (I worked at a helpdesk myself :-)), however it's been today one month since I last got a reply.
I could also perfectly understand them having to do extra research, or waiting for a returning parcel like you suggest, however I'd assume to be notified of such activities instead of just keeping me in the dark.

Thanks for picking this up and hopefully it will have some effect.

Am the only one who is completely missing what to do? In the nfc ring control app, I have a 'register' button, when I click this it asks me to scan the ring, when I scan the ring it asks me for an email and password, when I enter my existing email and password I get the same 202 error described in this post.

I have the unlock code in my mailbox from the kickstarter campaing, however it doesn't mention anywhere where to use it...

Thanks for yoru response Lokki, I have two support ticket numbers:

• 8566: First communication where John asked me to wait another 2 weeks
• 9121: last communication where John last asked to confirm my shipping address

I understand support can have some backlog (I worked at a helpdesk myself :-)), however it's been today one month since I last got a reply.
I could also perfectly understand them having to do extra research, or waiting for a returning parcel like you suggest, however I'd assume to be notified of such activities instead of just keeping me in the dark.

Thanks for picking this up and hopefully it will have some effect.

Before starting off, I'd like to point out I take no joy in putting complaints like this up on the public forum for each and all to see.
However it really feels like a last resort to me, as it's been almost a full month since I last got a reply to my emails to your support team.

I became a backer in July 2013, for an Alpha size ring, and was much delighted to finally get my shipping confirmation of said ring on June 27th. However until now I received nothing in the mail.

I contacted the support team by email intially on July 9th, explaining that my order hadn't shipped after 2 weeks. I got a reply from John asking me to wait another 2 weeks, which I patiently did, however nothing arrived in those 2 weeks. So I sent an email again, and again got a reply from John, asking me to wait another 4 days, it sounded like a strange request, but hey, I've been waiting for over a year so 4 days didn't seem that much. As I suspected after another 4 days nothing in the mail still.
So I sent again an email on July 28th, explaining that I had waited for another 5 days, and after one month still hadn't received anything.

One week later I received what is until now my last reply from John:

Hey,
Ugh it sucks your ring failed to deliver.
Can you please confirm your shipping address?
Thanks for being awesome

Off course I immediately replied with a confirmation my shipping address, however I didn't receive any sort of answer or followup, as to what you are planning to do to get me my ring.
I sent another email to ask for an update last week, on August 19th, however also no reply.

So I hope you understand why I'm resorting to this forum as a last chance to get and update of my ring shipment.
Thanks in advance for following up on this.

@Lafunamor

Hi vyruz!

Thanks for your relpy. It seems my post crossed Johns update earlier today :-)

Hi there,
First of all, let me say sorry up front since I feel like being the millionth person post this question, but even after reading your last kickstarter updates and same threads on here, I'm still not completely sure I understand what the current status for my ring order is.

I became a backer on 24 July 2013, when I pledged 28 pounds to get the alpha man size ring.
On October 28, 2013, I received an email asking for my address, I filled this in the same day using the given link. If I click this link today it displays the data I've filled in which I've double-checked and is correct.

On November 12, 2013, I received an email saying my ring is in production:
[quote:18d73z4y]We're emailing to let you know your final order of your NFC Ring has been successfully registered and has begun production.
Your order is:
Alpha Size Ring with Black Plated Metal. Your inlay choices are Black and Black Carbon Fiber and the Ring Size is US Size: 15.5. Note: This is a stealth bomber ring.[/quote:18d73z4y]

Then there were some updated indicating there were problems with the carbon inlays, but that there would be replaced with the regular black ones, which is fine for me. But so far I haven't received any shipping confirmation for my ring. This worries me.
In the last email of March 25, 2014, you just talked about later shipping dates for US customers, which I am not (I live in Belgium). So I'm a bit lost here as to what the status of my order is.

Hopefully someone can clarify? I don't mind waiting a little longer, It's just that I don't know if my ring should have been shipped or not.
Thanks!