Before starting off, I'd like to point out I take no joy in putting complaints like this up on the public forum for each and all to see.
However it really feels like a last resort to me, as it's been almost a full month since I last got a reply to my emails to your support team.
I became a backer in July 2013, for an Alpha size ring, and was much delighted to finally get my shipping confirmation of said ring on June 27th. However until now I received nothing in the mail.
I contacted the support team by email intially on July 9th, explaining that my order hadn't shipped after 2 weeks. I got a reply from John asking me to wait another 2 weeks, which I patiently did, however nothing arrived in those 2 weeks. So I sent an email again, and again got a reply from John, asking me to wait another 4 days, it sounded like a strange request, but hey, I've been waiting for over a year so 4 days didn't seem that much. As I suspected after another 4 days nothing in the mail still.
So I sent again an email on July 28th, explaining that I had waited for another 5 days, and after one month still hadn't received anything.
One week later I received what is until now my last reply from John:
Ugh it sucks your ring failed to deliver.
Can you please confirm your shipping address?
Thanks for being awesome
Off course I immediately replied with a confirmation my shipping address, however I didn't receive any sort of answer or followup, as to what you are planning to do to get me my ring.
I sent another email to ask for an update last week, on August 19th, however also no reply.
So I hope you understand why I'm resorting to this forum as a last chance to get and update of my ring shipment.
Thanks in advance for following up on this.