Thanks for yoru response Lokki, I have two support ticket numbers:
- 8566: First communication where John asked me to wait another 2 weeks
- 9121: last communication where John last asked to confirm my shipping address
I understand support can have some backlog (I worked at a helpdesk myself :-)), however it's been today one month since I last got a reply.
I could also perfectly understand them having to do extra research, or waiting for a returning parcel like you suggest, however I'd assume to be notified of such activities instead of just keeping me in the dark.
Thanks for picking this up and hopefully it will have some effect.