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    2016 Ring Inlays coming unstuck.

    General discussions and feedback
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    • J
      jasok2 last edited by jasok2

      Hi everyone

      Has anyone else had an issue with the new 2016 ring where the inlays are starting to come up on the corners ?

      Mine started to come up after two days and the edges often catch on things and on the sides of my other fingers. Its only a little bit at the moment but I assume as it keeps catching and getting pulled it will get worse.

      I certainly didn't have this happen with the 2013 rings.

      I have taken pics to explain what I mean. In both shots you can see that the inlay is sticking up higher than the ring and in the first pic you can clearly see one corner is starting to pop up.

      https://dl.dropboxusercontent.com/u/39091739/Capture1.JPG

      https://dl.dropboxusercontent.com/u/39091739/Capture2.JPG

      I ordered two rings, one from kick starter and the other from the store, so I'm hoping it holds out until my second (store ordered) ring arrives before I get in touch with support. As after experiencing the 2016 ring tech I really don't want to go back to the 2013 tech. fingers crossed it doesn't peel off before then.

      Has anyone ever tried anything like super glueing it down them selves ?

      Lokki 1 Reply Last reply Reply Quote 0
      • johnyma22
        johnyma22 NFC Ring Team last edited by

        @jasok2 ugh that's bad, looks like you need a replacement asap, email support@nfcring.com and we will get a replacement sent out to you!

        J 1 Reply Last reply Reply Quote 0
        • J
          jasok2 @johnyma22 last edited by

          @johnyma22

          OK done, thank you :)

          1 Reply Last reply Reply Quote 0
          • Lokki
            Lokki Community Helper @jasok2 last edited by

            @jasok2 said:

            Has anyone ever tried anything like super glueing it down them selves ?

            Tried that one with a 2013 ring just out of interests sake - don't do it.
            Cyanoacrylate based glues make a lot of mess and are very brittle unlike the original epoxy material. Using a CA cleanup solution also did weird and wonderful things.

            1 Reply Last reply Reply Quote 1
            • N
              Nephiel last edited by

              My 2016 Horizon did as well, the black side is coming off. I guess I'll just epoxy it back.

              J 1 Reply Last reply Reply Quote 0
              • Lokki
                Lokki Community Helper last edited by

                If that's happening, contact support@nfcring.com @Nephiel

                1 Reply Last reply Reply Quote 0
                • N
                  Nephiel last edited by

                  I already did. Ordered a new ring with a discount, but I guess it will take a while to arrive. So I glued this one to use it until then. Afterwards I'll just keep it as a backup.

                  1 Reply Last reply Reply Quote 1
                  • J
                    jasok2 @Nephiel last edited by

                    @Nephiel said:

                    My 2016 Horizon did as well, the black side is coming off. I guess I'll just epoxy it back.

                    Whilst I'm not happy for you that it happened I am glad its not just me, It indicates a potential manufacturing defect and that can be addressed and also It reassures me that its nothing that I did wrong that caused the issue.

                    1 Reply Last reply Reply Quote 0
                    • johnyma22
                      johnyma22 NFC Ring Team last edited by

                      I think it is a manufacturing defect, we see it more on some models Vs others. I think it's caused by a number of factors I'm going to get them to address on the next production run.

                      None of the prototypes had this issue so I'm pretty sure it's not a design issue.

                      J 1 Reply Last reply Reply Quote 1
                      • J
                        jasok2 @johnyma22 last edited by

                        @johnyma22 said:

                        I think it is a manufacturing defect, we see it more on some models Vs others. I think it's caused by a number of factors I'm going to get them to address on the next production run.

                        None of the prototypes had this issue so I'm pretty sure it's not a design issue.

                        Do you still have supply from the last production run ? I'm just wondering if I'm likely to have the same thing happen again when I receive the replacement.

                        1 Reply Last reply Reply Quote 0
                        • johnyma22
                          johnyma22 NFC Ring Team last edited by

                          Yea @Jasok2 - It's possible but unlikely. I'd say the chances are < 5%

                          1 Reply Last reply Reply Quote 0
                          • S
                            SanyaIV last edited by

                            My eclipse has the same issue, I think. One corner is sticking up very slightly (less that 1 mm, only noticeable when looking from the side) I don't really think it's an issue for me unless it gets worse.

                            1 Reply Last reply Reply Quote 0
                            • C
                              Cie last edited by

                              I wonder how long after receipt are the inlays starting to raise? Just something to look out for I guess.

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                SanyaIV @Cie last edited by

                                @Cie said:

                                I wonder how long after receipt are the inlays starting to raise? Just something to look out for I guess.

                                I noticed the corner sticking up when I got it but didn't think much of it until I saw this thread, at first I thought the epoxy had just overflowed a bit but then I realized that I could push the corner down which means it's loose. Whether or not it will get worse I don't know, but I hope not.

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                                • C
                                  Craigusus last edited by

                                  Unfortunately my Horizon ring has the same issue. The black side is coming unstuck. The transparent side is fine.
                                  Will take pictures later and email support.

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Je Remy Peters last edited by

                                    Mine haven't come up yet, but I could certainly tell a difference in the inlays for 2013. They seem to be recessed, you can actually feel the slight dip in them. In contrast both of my new rings I noticed right away that the edges were raised and just plan out rough. I was concerned about them coming loose and so I found my way here. I guess I need to contact support. On a positive note, they work so much better. It seems to be read through phone cases better than the 2013 was with nothing, so kudos on that.

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      Apollo Lemmon last edited by

                                      My Helios ring arrived and the next day the bottom inlay fell out completely. It looked to be an issue with the adhesive completely separating from the ring.

                                      I'm just waiting now to hear back about whether it can be replaced with the same model.

                                      1 Reply Last reply Reply Quote 0
                                      • G
                                        GP97 last edited by

                                        I am having the same problem with my ring. My concern is whether a return will be accepted as there is a nasty scratch on the tag that is coming out, this happened several weeks ago and I am certain it's not related. The tag, like other people's in this post, was sticking up when I received the ring and it has only today actually come loose.

                                        1 Reply Last reply Reply Quote 0
                                        • johnyma22
                                          johnyma22 NFC Ring Team last edited by

                                          @GP97 Happy to replace that for you :) email support@nfcring.com

                                          1 Reply Last reply Reply Quote 1
                                          • N
                                            Nephiel last edited by

                                            I just received the replacement Eclipse, and was surprised to see it is about twice as thick as the Horizon:
                                            Imgur
                                            Imgur
                                            The Horizon was labeled as size 9 but was in fact closer to 9.5 (too large). That, as well as the black inlay coming unstuck, led me to order a replacement.

                                            The replacement Eclipse seems to have the same inner diameter as the Horizon (so it is still too large - will confirm later with a caliper) but the outer diameter is even bigger due to the thickness.

                                            Moreover, the black inlay on the replacement has a bubble, and both inlays have minor blemishes.

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