2016 Ring Inlays coming unstuck.



  • Hi everyone

    Has anyone else had an issue with the new 2016 ring where the inlays are starting to come up on the corners ?

    Mine started to come up after two days and the edges often catch on things and on the sides of my other fingers. Its only a little bit at the moment but I assume as it keeps catching and getting pulled it will get worse.

    I certainly didn't have this happen with the 2013 rings.

    I have taken pics to explain what I mean. In both shots you can see that the inlay is sticking up higher than the ring and in the first pic you can clearly see one corner is starting to pop up.

    https://dl.dropboxusercontent.com/u/39091739/Capture1.JPG

    https://dl.dropboxusercontent.com/u/39091739/Capture2.JPG

    I ordered two rings, one from kick starter and the other from the store, so I'm hoping it holds out until my second (store ordered) ring arrives before I get in touch with support. As after experiencing the 2016 ring tech I really don't want to go back to the 2013 tech. fingers crossed it doesn't peel off before then.

    Has anyone ever tried anything like super glueing it down them selves ?


  • NFC Ring Team

    @jasok2 ugh that's bad, looks like you need a replacement asap, email support@nfcring.com and we will get a replacement sent out to you!



  • @johnyma22

    OK done, thank you :)


  • Community Helper

    @jasok2 said:

    Has anyone ever tried anything like super glueing it down them selves ?

    Tried that one with a 2013 ring just out of interests sake - don't do it.
    Cyanoacrylate based glues make a lot of mess and are very brittle unlike the original epoxy material. Using a CA cleanup solution also did weird and wonderful things.



  • My 2016 Horizon did as well, the black side is coming off. I guess I'll just epoxy it back.


  • Community Helper

    If that's happening, contact support@nfcring.com @Nephiel



  • I already did. Ordered a new ring with a discount, but I guess it will take a while to arrive. So I glued this one to use it until then. Afterwards I'll just keep it as a backup.



  • @Nephiel said:

    My 2016 Horizon did as well, the black side is coming off. I guess I'll just epoxy it back.

    Whilst I'm not happy for you that it happened I am glad its not just me, It indicates a potential manufacturing defect and that can be addressed and also It reassures me that its nothing that I did wrong that caused the issue.


  • NFC Ring Team

    I think it is a manufacturing defect, we see it more on some models Vs others. I think it's caused by a number of factors I'm going to get them to address on the next production run.

    None of the prototypes had this issue so I'm pretty sure it's not a design issue.



  • @johnyma22 said:

    I think it is a manufacturing defect, we see it more on some models Vs others. I think it's caused by a number of factors I'm going to get them to address on the next production run.

    None of the prototypes had this issue so I'm pretty sure it's not a design issue.

    Do you still have supply from the last production run ? I'm just wondering if I'm likely to have the same thing happen again when I receive the replacement.


  • NFC Ring Team

    Yea @Jasok2 - It's possible but unlikely. I'd say the chances are < 5%



  • My eclipse has the same issue, I think. One corner is sticking up very slightly (less that 1 mm, only noticeable when looking from the side) I don't really think it's an issue for me unless it gets worse.



  • I wonder how long after receipt are the inlays starting to raise? Just something to look out for I guess.



  • @Cie said:

    I wonder how long after receipt are the inlays starting to raise? Just something to look out for I guess.

    I noticed the corner sticking up when I got it but didn't think much of it until I saw this thread, at first I thought the epoxy had just overflowed a bit but then I realized that I could push the corner down which means it's loose. Whether or not it will get worse I don't know, but I hope not.



  • Unfortunately my Horizon ring has the same issue. The black side is coming unstuck. The transparent side is fine.
    Will take pictures later and email support.



  • Mine haven't come up yet, but I could certainly tell a difference in the inlays for 2013. They seem to be recessed, you can actually feel the slight dip in them. In contrast both of my new rings I noticed right away that the edges were raised and just plan out rough. I was concerned about them coming loose and so I found my way here. I guess I need to contact support. On a positive note, they work so much better. It seems to be read through phone cases better than the 2013 was with nothing, so kudos on that.



  • My Helios ring arrived and the next day the bottom inlay fell out completely. It looked to be an issue with the adhesive completely separating from the ring.

    I'm just waiting now to hear back about whether it can be replaced with the same model.



  • I am having the same problem with my ring. My concern is whether a return will be accepted as there is a nasty scratch on the tag that is coming out, this happened several weeks ago and I am certain it's not related. The tag, like other people's in this post, was sticking up when I received the ring and it has only today actually come loose.


  • NFC Ring Team

    @GP97 Happy to replace that for you :) email support@nfcring.com



  • I just received the replacement Eclipse, and was surprised to see it is about twice as thick as the Horizon:
    Imgur
    Imgur
    The Horizon was labeled as size 9 but was in fact closer to 9.5 (too large). That, as well as the black inlay coming unstuck, led me to order a replacement.

    The replacement Eclipse seems to have the same inner diameter as the Horizon (so it is still too large - will confirm later with a caliper) but the outer diameter is even bigger due to the thickness.

    Moreover, the black inlay on the replacement has a bubble, and both inlays have minor blemishes.


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