Alert not NFC ring

Denny

I am running into the exact same issues.

Pre-ordered
Stealth bomber
Get started loaded

At least there seems to be a trend lok

Lokki

Yeah, I'd say it's not a huge panic issue, just rather inconvenient. ;-)
They'll sort it!

Mahmoud

Mine was through Kickstarter and there was nothing pre-loaded

Sme

I am in the same boat. Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it. When I scan the ring it says "not NFC ring". also did not receive the extra tags as were mentioned earlier in this thread, just sweet spot stickers, ring , and instruction booklet.

Thanks.

Lafunamor

the additional inlays are only for KS backers so that's intended.

johnyma22

"Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it."

This part is a bug, nothing being loaded onto it means it wasn't fully QA'd somehow... We have found that a few % of our rings have managed to get through both of our QA steps that are supposed to do this so we're investigating how this happened.

MLUM

Received my ring today.
Same problem.

Pre-ordered
Stealth bomber
Get started loaded

I never received an unlock code with my confirmation email.
This link: https://me.nfcring.com/validationCodeReset does not work. Same error as above.

So what can I do with this ring? Knowing that the point was to unlock my phone.
I already have lots of NFC stickers/tags.

Lafunamor

Just for clarification only KS backers received the unlock code via email and only KS backers get additional tags shipped with their ring.

please give the team a bit of time to research this problem. we will definitely find a way to get the unlock app working for all of you (having a nfc ring).

Lokki

@NFCringTom has a workable solution in mind, just waiting on him to confirm best method of contact - it'll be a manual reissue of the validation code. Watch this space.

NFCringTom

Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

2hansen

Mine is a KS ring, nothing was pre-loaded on it. I received the e-mail unlock - but the app still says "NOT NFC RING".

toastie

@NFCringTom sent email =)

Mahmoud

@NFCringTom i'll appreciate it if you could send me the solution to this issue :)

mirkochip

Same problem here...Can you send me the solution? @NFCringTom

Lafunamor

@NFCringTom said:

Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

@Mahmoud @mirkochip
As he wrote: please send a PM to Tom or send a message to support@nfcring.com

MLUM

Yeah, emailed support@nfcring.com yesterday. All I received was an email saying to read the leaflet.

Lafunamor

@MLUM can you post me the request #. @NFCringTom can you please check?

LJ Goody

I PM'd but not heard anything :(

Lokki

If you're not having any luck, make sure that the subject line is clear - Unlock App Verification Code Request.
There are so many support requests that you can get lost in the mix, so be quite clear about what you need.

ajskuce

Been two days since I sent in an email about this and no response.