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    Alert not NFC ring

    NFC Ring Apps
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    • D
      Denny last edited by

      I am running into the exact same issues.

      Pre-ordered
      Stealth bomber
      Get started loaded

      At least there seems to be a trend lok

      1 Reply Last reply Reply Quote 0
      • Lokki
        Lokki Community Helper last edited by

        Yeah, I'd say it's not a huge panic issue, just rather inconvenient. ;-)
        They'll sort it!

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        • M
          Mahmoud last edited by

          Mine was through Kickstarter and there was nothing pre-loaded

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          • Sme
            Sme last edited by

            I am in the same boat. Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it. When I scan the ring it says "not NFC ring". also did not receive the extra tags as were mentioned earlier in this thread, just sweet spot stickers, ring , and instruction booklet.

            Thanks.

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            • Lafunamor
              Lafunamor Community Helper last edited by

              the additional inlays are only for KS backers so that's intended.

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              • johnyma22
                johnyma22 NFC Ring Team last edited by

                "Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it."

                This part is a bug, nothing being loaded onto it means it wasn't fully QA'd somehow... We have found that a few % of our rings have managed to get through both of our QA steps that are supposed to do this so we're investigating how this happened.

                1 Reply Last reply Reply Quote 1
                • M
                  MLUM last edited by

                  Received my ring today.
                  Same problem.

                  Pre-ordered
                  Stealth bomber
                  Get started loaded

                  I never received an unlock code with my confirmation email.
                  This link: https://me.nfcring.com/validationCodeReset does not work. Same error as above.

                  So what can I do with this ring? Knowing that the point was to unlock my phone.
                  I already have lots of NFC stickers/tags.

                  1 Reply Last reply Reply Quote 0
                  • Lafunamor
                    Lafunamor Community Helper last edited by Lafunamor

                    Just for clarification only KS backers received the unlock code via email and only KS backers get additional tags shipped with their ring.

                    please give the team a bit of time to research this problem. we will definitely find a way to get the unlock app working for all of you (having a nfc ring).

                    1 Reply Last reply Reply Quote 0
                    • Lokki
                      Lokki Community Helper last edited by

                      @NFCringTom has a workable solution in mind, just waiting on him to confirm best method of contact - it'll be a manual reissue of the validation code. Watch this space.

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                      • N
                        NFCringTom NFC Ring Team last edited by

                        Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

                        Lafunamor 1 Reply Last reply Reply Quote 2
                        • 2
                          2hansen last edited by

                          Mine is a KS ring, nothing was pre-loaded on it. I received the e-mail unlock - but the app still says "NOT NFC RING".

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                          • T
                            toastie last edited by

                            @NFCringTom sent email =)

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                            • M
                              Mahmoud last edited by

                              @NFCringTom i'll appreciate it if you could send me the solution to this issue :)

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                              • M
                                mirkochip last edited by mirkochip

                                Same problem here...Can you send me the solution? @NFCringTom

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                                • Lafunamor
                                  Lafunamor Community Helper @NFCringTom last edited by

                                  @NFCringTom said:

                                  Hey Guys, just making sure that we have a solution now, if you want to message me on here or at support will go through the steps to get those people without a verification code one.

                                  @Mahmoud @mirkochip
                                  As he wrote: please send a PM to Tom or send a message to support@nfcring.com

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                                  • M
                                    MLUM @Lafunamor last edited by MLUM

                                    Yeah, emailed support@nfcring.com yesterday. All I received was an email saying to read the leaflet.

                                    Lafunamor 1 Reply Last reply Reply Quote 0
                                    • Lafunamor
                                      Lafunamor Community Helper @MLUM last edited by

                                      @MLUM can you post me the request #. @NFCringTom can you please check?

                                      M 1 Reply Last reply Reply Quote 0
                                      • L
                                        LJ Goody last edited by

                                        I PM'd but not heard anything :(

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                                        • Lokki
                                          Lokki Community Helper last edited by

                                          If you're not having any luck, make sure that the subject line is clear - Unlock App Verification Code Request.
                                          There are so many support requests that you can get lost in the mix, so be quite clear about what you need.

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                                          • A
                                            ajskuce last edited by

                                            Been two days since I sent in an email about this and no response.

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