When will I get my rings?

  • @Lokki Thanks ever so much for the information.
    I'm glad to know what the deal is, I remember reading about the vouchers I am just a tiny bit surprised that I was not notified by e-mail, none the less your info was extremely helpful.

  • Community Helper

    No problem, @Zackis. I believe it has all been mentioned in kickstarter updates as well as on John's blog, it's just Kickstarter is an absolute pain to wade through all the posts and updates and replies. It can get confusing.
    @jasok2, that one is confirmed as working - you should install it before you get your ring, then you'll be able to jump straight in and use it!
    @AlienSKP, ouch, sorry to hear that mate, that's no good.

  • I"m curious. Is the US distribution center right now only shipping to backers, or are they also fulfilling pre-orders at the moment? I ask because I placed a pre-order, so I'm just bracing myself if I need to wait a few days longer if shipped from the UK when it comes in stock.

  • Community Helper

    @MikeInSeattle, that sounds like a question for @johnyma22 or @NFCringTom if they've got a moment to weigh in on it?

  • So quick question. If we had carbon and got black as a replacement will we still get a code for another ring or is that only if the carbon issue is settled?
    (Not trying to sound greedy! I'm just curious ^_^; )

  • Community Helper

    As far as I'm aware (take this as a guide, not word from above), changed rings will warrant a voucher regardless of the state of carbon fiber development.

  • NFC Ring Team

    Pre-orders are coming from UK so its going to be a few days before you get them.

    Seeing anything from 1-3 weeks posting to North America from the UK

    @Lokki has it spot on any ring that has to be changed gets a voucher

  • So I had originally order 2 normal rings black on black, and one Alpha with Black with Black Carbon FIbre.... Changed one of my normal back in march due to problems to a Titanium with Black and White. I still have no replacement rings, no email for shipping nothing. I backed this project last June/July and its been about a year.

    Can anyone tell me when I can expect my ring. Its pretty upsetting to hear pre-orders being filled with kickstarter backers still left without a ring!

  • Community Helper

    Hi @Nas, I feel compelled to make a couple of comments - the project is 'overdue' yes, but the reasons etcetera have been well documented and I'm personally satisfied that it can be no other way. Believe me, no one is going out of their way to personally irritate you - there's no profit in doing that so it'd be silly. If you read the updates then you will have a good general idea of where things sit as regards the delivery of your ring reward, unfortunately at this point in things it's difficult to pick one exact order if that order is being made/re-made at the factory. This is only really possible once your particular rings have passed through secondary QA at NFC Ring HQ, at which point you'll be notified via email that your order has been shipped.
    So don't despair, your order will come and it wont be long. There's a real push being made to finish things up so that KS pledges are out of the way and the world can move on to more normal online sales.
    As to the pre-orders, please consider that being upset may be over reacting just a touch. It's been stated that the only pre-orders that are being sent out are the ones which will in no way affect kickstarter pledges.
    It would be absolutely ridiculous to have a heap of rings sitting in stock which were perfectly good but not usable for kickstarter pledges, and there would be more upset from people carrying on that the NFC Ring team was being lazy, just sitting around doing nothing while waiting for the factory to deliver the last few KS pledge rings. It would make no sense at all to waste time doing that when they can be continuing to work towards tying everything up so that normal sales can start to happen and they can then continue on with product development to bring us more cool things.

    So don't take any of this the wrong way, I'm not personally attacking you. I'm simply trying to explain why some things are the way they are!

  • People have failed to comment on my post about why aren't the rings that are currently available shipping and then the alphas sent later?

  • It's pretty straight forward really. If we did that, we would have twice the packaging costs, twice the shipping costs and twice the manpower costs to accomplish this. Despite the finance that was raised initially through kickstarter last year, we cannot afford to have even more huge outgoing costs like this. We've tried our best to keep backers happy, including sending free rings out to people affected by the issues we've had, at our cost. You can surely appreciate we are trying our best to 'make this right' for you guys?

  • I think people do not know if they fall into the category of "manufactuerer error" rings or not

    Case in point, until you confirmed for me Lokki I was not sure if my rings were part of the PVD ring issue.

    At some point in the future, this should generate some sort of e-mail to my account telling me my Titanium replacement will be coming. To date, I have not gotten any notice at all...not a criticism just a fact.

    I have read/ listened to every update and only about 5 days ago did you Lokki confirm for me that I was affected by something. The info that is coming out is general(and good info at that).

    Perhaps a long update, stating if you have X ring you will or wont be affected.. might allow people to figure out if they are included or not.

    I know there is work involved and I understand that most things are NOT the NFC ring designers fault, more the manufacturer in China that keeps making failed rings. Concise info might alleviate some of the extra pressure.

  • I think @Zackis has portrayed what I have been trying to say quite well. Until you guys explained, I had no idea that my rings had been delayed due to the issues. Whilst sending the rings separately adds additional cost, a personal email (not the generic updates) is free to send :)

  • Community Helper

    Perhaps if we bring the thread to @johnyma22 's attention and see if it's possible to do something like you're suggesting forth orders that are outstanding currently. Note that this may still take time that could be spent packing and such! But I will put forward that there are concerns and confusion remaining.

  • @Lokki any effort made to help is appreciated VERY MUCH! I only offered it as a solution that would help me and perhaps a few others, cost benefit analysis certainly would need to be done. I understand that any effort made to alert people to their status slows down production, so keeping that to an absolute minimum certainly would be a good idea. Perhaps just a quick way for people to know if their rings are some of the affected ones:

    if your order says "Black Plated Metal" that is part of the PVD issue ( my particular issue)
    If your order says " X " then you are affected by issue "y".

    I can certainly comb through the forums looking for what rings = what problems but I realize that problems are changing, and I might not have the most up to date info...

  • NFC Ring Team

    Hey @Zackis that's something we have considered doing any may do this week depending on when the rings turn up, it's a case of finding time tho, as you know we still have a LOT of fish to try so we're doing that and asking backers to follow the updates, they cover the rest of the remaining issues pretty thoroughly and work well providing our large audience with as much information as possible.

    Note that a personal email will be unfeasible but we may be able to send an email tailored to the backers order with what they have ordered and which parts are delayed.

    Re it not costing anything, it actually does cost us to man our support desk, generate these emails and send them out. Any time we're spending doing that is taken away from our time spent packing/shipping/introducing new features/bugfixing etc. At no point in a day are we sat around doing nothing, even our evenings and weekends are taken up replying to emails etc. It's tough because we're so swamped so putting anything else on our plate could draw our attention away from something mission critical...

  • @johnyma22 actually I was defending you ...cost benefit analysis clearly shows working on individual problems vs problems involving larger groups is more cost effective. I'm positive your working towards solving any issues that you can.

    I have heard your updates about pulling someone off the packaging line to do something like this means a slowdown in rings shipped. Surely tho you know that PVD rings fall into a category, as do Stealth bomber rings, as do I think the transparent rings...really I guess I was just asking for a list of "problem rings " so you could point people to it and say " if you ordered one of these rings we are doing this and that"...more self help than individual help.

    I guess my wording was poor.

    Keep on keeping on. I'll get my ring sometime this year, fair enough.

  • Hi @Lokki I certainly appreciate your detailed response. I am not upset, maybe just a bit disappointed. I mean I have tried to follow all the update as well but was still left confused becuase I thoght that since basically my entire order had an issue, I thought I was going to get replacement ring(s) for the time being. I havent heard anything yet. Some people are positing that they are getting emails saying their order has been delayed. I havent even gotten that yet, only the info in the updates. I would also echo @Zackis suggestion, although I do understand this may be difficult. Really, all I want to do is use the ring and hope I can do so soon. I just really hope outside of the delays I dont have any issues with using it with my phone or door lock or it failing. I'm keeping my fingers crossed!

  • Community Helper

    Hi @Zackis and @Nas, I'll reply to both of you at once, it's kinda the same issues really.
    The updates touch on the major stuff, like the pvd issue and the carbon fibre, and most recently the lack of proper finishing on most of the delivered alpha rings and the use of the wrong transparent inlay on some others.
    Also explained was that some of the more one-off designs that originally failed QA or weren't delivered by the factory at all are simply being ignored by the factory in favour of making batches of rings.
    I can understand why they're doing that, it's easier. And it would make perfect sense if they were following what John has been asking them for... Therein lies the rub.
    Now figure that the last of us waiting for rings are not waiting for all the same size and type - the factory isn't going to be able to just belt those through in one go, so the troubles are magnified more for the last orders. This is what John was explaining about the possibility of for instance a Ti/red/black becoming a Ti/red/transparent, simply because that one's available in the right size and sending the order back to the factory just increases the chances of things going worse wrong at this point and delaying that order further.
    Replacement rings will still be going out, at this stage there'll be replacements for coloured metal rings, which will ship as size/style(alpha or normal) is available.
    At the moment there are some sizes which are out of stock, which may be why you haven't received a notification yet.

  • NFC Ring Team

    Yea @Lokki is correct here, we're basically STILL waiting on some rings.. *Frustration!