When will I get my rings?
-
@Zackis Are you sure you got no communication? We send everyone shipping email so perhaps it ended up a spam folder? I'd be really eager to know if somehow you didn't get this email as it may be an error on our part and that's well worth diagnosing.. cc @NFCringTom who handles the shipping confirmation emails.
You said "break in updates"? I don't understand what you mean by that ;\ Sorry if I'm being dumb!
With ~10k customers and a 5 people startup team communication has to be done on mass scale, if we didn't nothing would of got done that needed to be done to get the rings to people. Imho that's not a mistake it's just a reality of running a front-loaded business.
Doing this all again we wouldn't of had a 12 month window between K/S <> Delivery so the communication wouldn't be as required. Sadly that's very rarely a reality of building a hardware product!
-
@johnyma22 said:
You said "break in updates"? I don't understand what you mean by that ;\ Sorry if I'm being dumb!
I image he means those times when communication to backers disappeared, and you had to apologise in updates and say you'd try harder to let us know what was going on and provide regular updates. It happened a couple of times :)
-
Ah, fair enough.. Weirdly we had a % of people complain about too many updates, other commend us on our consistency of communicating.. I guess it's subjective...
-
@johnyma22 said:
Ah, fair enough.. Weirdly we had a % of people complain about too many updates, other commend us on our consistency of communicating.. I guess it's subjective...
Your opinion of the communication probably depends on whether you got your ring(s) or not!
From what's happened, I can tell you don't really agree - but communication is more important than packing and shipping. The communication will take half-a-day out of the schedule, say, but at the end of it everyone will know what's happening (assuming the message communicated had the details people want). Packing and shipping is ongoing for a long period of time, and isn't going to go away, so focusing on that aspect doesn't make sense at the expense of leaving people in the dark. You can ignore communications for a week or two and concentrate on packing but the packing will still be there after those two weeks!Anyhoo - home stretch now, only a few more months left to satisfy KS backers hopefully.
-
@johnyma22 Yea, I reckon I didn't figure that there'd be a lot of folks ordering rings my size for some reason. Upshot, I'm still waiting on another KS I backed that ended before yours; and they haven't even made it to having a final product ship from the factory. :)
-
@johnyma22 You are right that communication is subjective which makes customer service not an easy task. Your not being 'dumb' just polite @shama keyed in on what I was talking about. to follow up on your question, I tripled checked every address I use for e-mail and there was nothing about the delivery for the KS rings...no worries now, water under the bridge, and all that.
-
No worries, @Zackis. My pleasure. :-)
-
Normal -> Titanium - Black/White - Size 10 OR like the Signature Size 10
Alpha -> Titanium - Black/White - Size 9
Normal -> Titanium - White/Red - Size 10I wrote with Tom (support@nfcring.com @ support request (9441)) and I just want to know when I get my rings (in weeks: This, next, in 2 ...)?
-
@Lokki, @NFCringTom, @johnyma22 I have purchased my ring on March 4th, 2014. My purchase order number is #2193 and I received the Shipping confirmation on June 5th. But still no sign of my order. I have no confirmation if my order arrived in Brazil and I haven't had any reply from your support for a long time. Did my order arrived in Brazil? Which is the courier company? So i can track my order with my ID number.
-
Hi @mike13, with a delay like that if you've had no notification from customs that the package is being held I'd suggest that you contact support@nfcring.com and let them know that your parcel is a non-arrival.That'll get you in the system with a support ticket and they'll be able to chase it up for you.
-
Hello @Lokki , thank you for your quick reply! Thing is, I have already sent some e-mails in the last few days to @NFCringTom but I didn't receive any feedback from him about the tracking. Could you please check with him?
-
Ok, if you've emailed about this then just hang back for a bit while support gets to your emails! We can't rush it, you're in a queue now.
-
@lars.albrecht said:
Normal -> Titanium - Black/White - Size 10 OR like the Signature Size 10
Alpha -> Titanium - Black/White - Size 9
Normal -> Titanium - White/Red - Size 10I wrote with Tom (support@nfcring.com @ support request (9441)) and I just want to know when I get my rings (in weeks: This, next, in 2 ...)?
Any information about my kickstarter order?
-
Hi @lars.albrecht - how long since you contacted support?
-
@Lokki said:
Hi @lars.albrecht - how long since you contacted support?
31 July
2014-07-31 12:36 GMT+02:00 Tom <support@nfcring.commailto:support@nfcring.com>:
-
Thanks @lars.albrecht, send another email quoting your first one and I'll poke Tom with a stick and see how they're travelling.
-
@Lokki said:
Thanks @lars.albrecht, send another email quoting your first one and I'll poke Tom with a stick and see how they're travelling.
It arrives today ;) Thank you all :)
-
That's awesome, great to hear!
-
You know something, I hate this thread. Trying to read the latest post on a phone is a painful experience in bad UI design. Whoever thought paging-by-scrolling compared to paging-by-having-page-numbers was a better idea never tried to page through a thread with 100 pages ...
Anyway, rant over and sorry for making those of you interested in what the latest post was deal with having to load every post rather than just the last page worth of posts. -
+1 @shama - I asked for a feature where a top "Answer" could be stuck to the top of the post but that's yet to materialize. The good news is that our forum is open source so if you are really motivated to do it you are very welcome to hack on it yourself :)
