Offensive support requests
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I disagree, posting this in an open forum for all to read just makes John look bad & unprofessional ...It's just like posting someones PM...JMO
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well if they are legit KS backers you'll have to deal with them
I'm also for removing this thread as I also think this shouldn't be public at least not the exact messages -
Removed the quoted content from the support request.
Imho transparency is the most important thing we can have but it appears some of you disagree so we will allow the democracy to make this call.
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I just think that there is no benefit for the community in sharing those messages (as reason for my post)
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An open community is one thing, but a company != community. These kinds of things should definitely be dealt with in private IMHO. They're internal issues related to the company, and not issues directed at a 'community'.
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@shama said:
company != community
doing some fancy coding style of ¬=? ;-P
I would refer to KS terms to deal with those problems
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Agreed. This is something best left to private conversations. The support request is made to the company and unless the requester decides to bring their discussion to the community (i.e. Kickstarter comments or this forum) it should be left out of the community.
That isn't to say that the requesters should be atrocious or rude, but still it's their right to maintain a directed conversation until they decide to take it some place public.
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My 2 cents, handled in private unless the other party makes themselves known or tries other slander attempts. Then the gloves are off and its full disclosure.
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You've removed the quoted content, so I'm not sure if you're talking about ceasing communication with a backer (justifiably, if they are rude) vs. deciding not to fill their pledge they've paid for based on an arbitrary definition of being offended. I think the community might have something to say about the latter...
