Shipping Time Question
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@Memnoch Mine came from the UK NOT the US, took about 7 days for my pre-order ring to arrive.
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So, I'm hearing from 1 to 2 weeks from notification to delivery, but I've been waiting for 6 weeks (June 3 to July 13).
Is there someone I can contact for tracking information?
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@susan please contact support@nfcring.com there might be the chance that your ring was returned to the sender or got missing.
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@Lafunamor Thanks for the suggestion. I emailed that account a week ago but have not heard back. At least, not from a human. I guess at this point I'm resigned to not receiving my ring. Pretty disappointed.
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@susan Don't be resigned to not getting anything - I think it's too soon to write off a complete non-delivery, especially as everyone else around us seems to be getting theirs! It's just we're at the back of the queue, for various reasons.
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@shama I don't know. My ring shipped on June 3rd and it still hasn't arrived. Seven weeks seems like an awfully long time for shipping. Especially when most people have been reporting 1-2 weeks from shipping confirmation to delivery.
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well even if the ring was sent from the UK it should be with you now.
@NFCringTom can you check this please? -
@Lafunamor Thank you. I hope it can be found.
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I was hoping a month was the norm. Now that I see it is not, I am very concerned that I am in the "put on hold" stack as well. Sent an email and got the canned "backlog" response. Crossing fingers now for a response and ring in my hand.
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@Chivo, you already have three other posts concerning this, you're just clouding the issue now and making it more difficult to figure out where you're at - What canned email was this one which you received? If you got a shipping notice and it has been a month then contact support@nfcring.com
If you got an email saying you were still waiting, then wait a little longer.
*Note I realise that you've received responses from John in the other thread, and this is why it's confusing to leave orphaned replies all over the place. -
For the record, that was only 1 of 2 posts I've made on the topic. If the email I sent to the help address was handled as effectively as modding the numbers of, and incorrectly so, how many posts I make, Id have my issue resolved already.
The canned email was form the help address after not getting my ring when email said it was on its way over a month ago.
Sorry I made you count to two, but I am starting to get upset and feel cheated.
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@Chivo please calm down. the point Lokki wants to make it that is very difficult to keep track of your problem if you post in several threads the same issue. as the team will address them as separate issues and then it will take more time to give you twice the same respond.
Don't worry about not getting a ring. you will get one for sure.
Please help us to understand what happened. according to your first post in the other thread you seemed to have issues with the payment. is this resolved?
[...] I understand the high volume of support request, but I think a missing shipment should rank a bit higher as my payment was not delayed. [...]
Then can you please tell us:
- what ring(s) you ordered
- where you ordered (KS or pre order at NFC Ring store)
- when you received a email about shipment and what subject it had.
- what country you live in
- the issue number(s) you received from the support system (the issue number is stated in the auto respond email.)
- what date they where opened
For simplicity please keep it in this thread.
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@Lafunamor OK...
My statement was saying that I feel my missing ring should be a concern since I paid for it last year as part of the kickstarter. But that is not the point, just an observation on good business practices.
I live in the US and it has honestly been so long ago, I don't remember what ring I selected other than an Alpha.
On June 27th I received an email with subject "Your NFC Ring is ready and has been dispatched." This weekend, which was a month later, I decided to look at the forum and see what the normal time from email to delivery was.
To my surprise, my wait was not the norm so I took to emailing support@nfcring.com on the 28th of July. I rcvd an immediate canned response saying Your request (9275) has been received and high volume of requests, get back to you when we can, etc etc.
So I posted here, then I read further on the forum and some said they did not rcv a follow up email even after several more emails sent to help email. So I posted in that SECOND, thread as well.
I am also waiting on the email with the code for the app.
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@Chivo said:
My statement was saying that I feel my missing ring should be a concern since I paid for it last year as part of the kickstarter. But that is not the point, just an observation on good business practices.
Deliveries go missing - it happens. There's not a lot John and Co. can do apart send a replacement is there? In your other thread you seem disappointed that you'll have to wait for that replacement to ship - what exactly were you expecting to happen if not a replacement being sent? It will certainly be quicker than trying to get to the bottom of tracking a missing packet.
I live in the US and it has honestly been so long ago, I don't remember what ring I selected other than an Alpha.
You didn't keep the email that confirmed your order then? These were sent in March with the title of 'Confirmation of your NFC Ring order'
I am also waiting on the email with the code for the app.
That was sent in January ("Your NFC Unlock App access code"). If you didn't receive that either I'd suggest double-checking your spam filter. But that aside, I believe the process for unlocking the app is documented in the forums here. Providing you have an NFC Ring. Which you don't yet :)
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@shama What I was expecting was for a non canned response. Is it so wrong to desire a customer support channel that is not best handled on a forum? And the way I read John's reply is not just waiting for the ring to be sent, but having to wait for it to get in stock as well.
You know, I was honestly OK after John's initial reply to me and have only elevated my attitude after the comments from Lokki and now others.
Now as for questioning my not keeping emails, I deal with email a lot and I generally keep all emails until complete, but for some reason my only one is "your ring is on its way"? And I frequent my spam folder as many of my units emails and other important replies find there way into the spam box. Nothing there.
I remember having had to fill out a spread sheet so I don't recall what was what and don't have any other means to get in touch with the company other than the email address that I already used, and here.
Ill back off now but would love an official reply from the support email so I feel as though some progress has been made.
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Thanks for providing those information. It's hard to explain what happens or help without those.
It seems like your ring got lost during shipment and it will be replaced. You were right that there is a big chance that you'll have to wait on a new shipment from china as Alphas are probably not in stock.@Chivo said:
Ill back off now but would love an official reply from the support email so I feel as though some progress has been made.
You will get one just give them a bit time. It currently takes about a week to get a response on the support mail as they still get a lot of requests. Just gibe them a little time, they are a small team and have a lot to do.
