2016 Ring Inlays coming unstuck.
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@jasok2 is having very bad luck :P It's also worth noting that specific models (horizon 7, 12.5, eclipse 7, eclipse 5) had much higher QA fail rates (due to raised inlays) than others. The factory think it's due to moisture entering the ring. I think it's caused by heat and lack of keying, we're investigating after CNY so it's fixed in the next revision.
Happy to change both at once. RE blemish, some dust got in or it looks scuffed? QC'ing the fibre is tough because you gotta look from every angle and rotate the ring, takes a long time!
Obviously with first revisions of any new product it's not going to be as good as the 100+ revisions of the 2013 model. That's just the nature of new product development, the main thing is we do everything we can to ensure NFC Ring wearers do get what they want, even if it takes a few attempts! You can see evidence as our commitment to this with the CF/Stealth bomber vouchers campaign that we ran..
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Hmm... My Horizon 8 has started doing this over the past week(ish). Ignored it at first because it wasn't too bad, but its getting worse to the point where the inlays catch on things now :(
I'll mail support with photos :(
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@johnyma22 said:
@jasok2 is having very bad luck :P
Thankfully my luck has improved by 50%
Support gave me a voucher to replace one of the two rings and cover postage. It was a bit frustrating and also a bit funny because they gave me the full amount minus 1 pence. Unfortunately my credit card has a minimum of something weird like 37 pence per transaction so I was a bit stuck until I figured out that i can get around the issues with paypal.
anyway finally I have a very nice Eclipse ring. The Horizon still has slightly raised inlays but I suspect i will get some time out of it before the inlay breaks.
@johnyma22 I am posting two faulty rings back to you today. I'm putting 2 rings in the one box to save shipping costs.
Cheers.
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I'm having a similar issue, though mine and my wife's rings have this happening on the opposite direction to what I've seen in here thus far (in the direction of the rings' circumferences). Hers arrived with an edge to it there that grabs things, and mine developed an edge to it that now if I touch it it is obvious that the inlay will peel directly off the ring. I've stopped wearing it because of this and I'm rethinking purchasing the front door lock we were planning to get.
I was thinking about this and something I think I saw John say at one point was about 'keying', and keying the edge of the ring so that when the inlay is poured in it can fill a keyed slot around the perimeter would be the only way I could see these things staying put permanently. Maybe that kind of thing is too difficult to do with ceramic, though. I'm not a mechanical engineer.
Sorry I delayed my response so long; I'm unaccustomed to responding in these places and needed to get something set up to host the picture of my ring that shows what I'm talking about (though it's not as sharp as I wanted since it's using my phone).
My ring with inlay separating -
@HoTWiReZ yep. Looks like a job for support@nfcring.com there.
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We're doing keying, on our next blanks we're going to do a slightly deeper groove at the edge points, this additional depth should in theory create a "wedge" forcing the epoxy to stay in the groove.. It's annoying because it only affects some sizes :P
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Sadly I have the same issue. I didn't want to send my rings in because I love them but it gets worse so now I have to :-(
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Yea it sucks but the main thing is we have a process (thanks to you guys) to deal with stuff like this. Pesky bleeding edge is pesky :P
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Hi,
I had a similar issue with my Horizon where the black inlay actually completely fell out. I superglued it back in, but now it cannot be read, at least not by my phone or keyduino. Is there any good way to fix this? I was thinking I could replace the inlay myself, if it is possible to just get the inlays.
Thanks! -
@FiletMignon We ask that you return the ring as per http://nfcring.com/returns so we can look at the failure and replace your ring FOC :)
