Not getting a response when contacting NFC RING
-
Hi Jason, is your ring a preorder from the nfcring.com website?
-
Yes i preordered it a few weeks ago.
-
Ah, no worries. In that case don't sweat it, the team are still finishing up the kickstarter pledges, they'll get that done and then deal with email/requests and such for the preorders as they package and ship those.
-
will look into this today
-
Thanks @NFCringTom !
-
Wonder if Jason used a form that doesn't hit our systems somehow or we just missed his ticket...
-
@Jason how did you contact them? What website was the contact form on (please post a link if possible)?
-
http://store.nfcring.com/pages/contact
I used this form. -
The same site I ordered the ring. I just hit contact us and yeah
-
I sent a test message over the same form. @johnyma22 can you check if it reached you?
-
@Jason meanwhile we're searching the error you can send your correct ring size at support@nfcring.com please refer in your mail to this thread.
-
@Jason did you receive an email from support@nfcring.com with the subject 'Request received: [NFC Ring] Contact Form from <Date>'? after you submitted the form?
If you received this message you should have a request number. -
No i didn't receive a email saying such thing. Thanks for the help by the way. I'll send a email to the support email listed in this thread.
-
seems like there has been an error ether during transmitting your form or the form had wrong settings. I instantly received an request received message and my ticket number.
