Thanks for providing those information. It's hard to explain what happens or help without those.
It seems like your ring got lost during shipment and it will be replaced. You were right that there is a big chance that you'll have to wait on a new shipment from china as Alphas are probably not in stock.

@Chivo said:

Ill back off now but would love an official reply from the support email so I feel as though some progress has been made.

You will get one just give them a bit time. It currently takes about a week to get a response on the support mail as they still get a lot of requests. Just gibe them a little time, they are a small team and have a lot to do.