Broken NFC ring (pictures)

RolandK

Hi,
as mentioned in the comments of the Kickstarter campaign, I broke my ring. In response to Adrians request, here are some pictures:

A special thanks to John who ist willing to replace it, thank you very much!

Lafunamor

@RolandK (on KS comments)
Aaaaaaand I broke it. :( I was clapping my hands and my wedding ring on the other hand must have hit the NFC Ring, which turned out to be the weaker one.

Thanks for providing the pictures. This shouldn't happen to the ring.

As mentioned by John in the KS comments. Please send in the ring and it will be replaced for free.

Freddy

The exact same thing happened to me last Friday night, a day after I received it in the mail.
I was clapping for my son's goals and it just broke as the one above did in the exact same spot, where the inlays are placed. Looks like that may be a weak spot, especially on the larger rings, mine was quite large.

I figured I was out of luck, as I see no mention of warranty on the site.
Whom can I contact about this issue?

I will attach pictures when I get home. I am out of town on business. So, sometime tomorrow.

Lafunamor

Please send a mail to support@nfcring.com and refer to this post as well as to your pictures. Shouldn't be a problem to replace your ring.

johnyma22

@Freddy Can I asked where you looked on the site for warranty? I need to make it clear we have your back! cc @NFC-Ring-Team @Chris @ChrisL

Lafunamor

@johnyma22 maybe add links to warranty and returns to the nfcring.com site and not only have them linked in the store

Freddy

@johnyma22 I looked under the support tab from within the NFC store, as well as the FAQ sections. I didn't see them. Thank you both for responding to me. I'll be sure to post pictures today and send out that email to support.

Freddy

Here's the pictures of my ring... I can provide better one's if needed.

https://app.box.com/s/pmj8d9aavwlncio5hfao39yenm3c1vqh

https://app.box.com/s/wwxp847ocvt8yi6yoayibaw0fhkvmdwy

https://app.box.com/s/xehqk0980v7ne1ulrj17tr919aqi5jic

https://app.box.com/s/u7mk6285sgbtz51zpnuracuuor7ilrro

https://app.box.com/s/2fz8hcfhxqgy7zo63tsxfuag95yzyyv9

Lokki

Warranty is covered by the http://nfcring.com/returns/ returns process - "A ring supplied by McLear Ltd has developed a fault within a 12 month period and there are no signs of foul play."

Edelweis

Re: Broken NFC ring (pictures)
I bought my ring from MCLear Ltda through Amazon.com in August 2016. I used daily for 13 months and one part (Antenna suppose) got lost. The ring stopped working 2 weeks before the final break.
https://www.dropbox.com/s/53cxzapoeym2c07/20170921_222359_resized.jpg?dl=0