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    tag corners peeling

    General discussions and feedback
    warranty
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    • M
      Mycalw last edited by Mycalw

      One side of my tag is raised and snagging fabric. Is that considered normal wear and tear or a defect? If it is under warranty how do I submit a claim?

      Other than that me and my droid turbo love it!

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      • Lafunamor
        Lafunamor Community Helper last edited by

        can you try to post us some pictures, please?

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        • M
          Mycalw last edited by

          Sure, let me know if you can't view this

          http://goo.gl/VLXdvr

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          • Lafunamor
            Lafunamor Community Helper last edited by

            Thanks! Let's see what @johnyma22 @NFCringTom have to say.

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            • johnyma22
              johnyma22 NFC Ring Team last edited by

              It's normal wear and tear but we'd still cover it if you wanna get it sent in or just bump support@nfcring.com and provide a link to this forum post they should just issue you a voucher (if not for a free ring it will be a heavy discount).

              http://nfcring.com/returns

              Thanks for letting us know :)

              FWIW from a material perspective it's possible the ring took a heavy knock and the titanium compressed in leaving the epoxy carrier exposed.

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              • M
                Mycalw last edited by

                Thanks for the reply. I can assure you there's been no major dings or anything like that on the ring. I can supply additional photos if support needs it. The tag was kind of raised when I receive the ring and has since came unstuck. I love the product so hopefully this is a fluke. I'll email support as you suggested. Thanks again!

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