My ring stop working

[Borja]

Hello,

I do have an issue with my ring. It worked fine until one day the transparent NFC part stop working whereas the black NFC part is working fine.

Any idea about this? I would appreciate if someone could tell me what I should do.

Thanks in advance for your help,

Best regards,
Borja.

[Lafunamor]

Can you please answer the following questions:

• where did you get your ring from?
• what devices do you use to scan your ring?
• did you try to read it on some other device since it's not working anymore?

Thanks

[Borja]

Thank you for your reply. Responses:

• I obtain my ring as a Kickstarter supporter.
• I use usually use Sony Xperia Z and Nexus 7.
• Apart from the mentioned devices I tried with others and the transparent tag is not working in all of them.

Regards,

Borja.

[Lokki]

Hi @Borja, I'd recommend dropping support@nfcring.com a line. Let them know you started a thread on the forums and explain the issue you're having. They should be able to help sort things out.

[Lafunamor]

you can also have a look at the returns procedure here