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    My ring stop working

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    ring do not wor
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    • Borja
      Borja last edited by

      Hello,

      I do have an issue with my ring. It worked fine until one day the transparent NFC part stop working whereas the black NFC part is working fine.

      Any idea about this? I would appreciate if someone could tell me what I should do.

      Thanks in advance for your help,

      Best regards,
      Borja.

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      • Lafunamor
        Lafunamor Community Helper last edited by

        Can you please answer the following questions:

        • where did you get your ring from?
        • what devices do you use to scan your ring?
        • did you try to read it on some other device since it's not working anymore?

        Thanks

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        • Borja
          Borja last edited by

          Thank you for your reply. Responses:

          • I obtain my ring as a Kickstarter supporter.
          • I use usually use Sony Xperia Z and Nexus 7.
          • Apart from the mentioned devices I tried with others and the transparent tag is not working in all of them.

          Regards,

          Borja.

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          • Lokki
            Lokki Community Helper last edited by

            Hi @Borja, I'd recommend dropping support@nfcring.com a line. Let them know you started a thread on the forums and explain the issue you're having. They should be able to help sort things out.

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            • Lafunamor
              Lafunamor Community Helper last edited by

              you can also have a look at the returns procedure here

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