My ring stop working

Borja

Hello,

I do have an issue with my ring. It worked fine until one day the transparent NFC part stop working whereas the black NFC part is working fine.

Any idea about this? I would appreciate if someone could tell me what I should do.

Thanks in advance for your help,

Best regards,
Borja.

Lafunamor

Can you please answer the following questions:

where did you get your ring from?
what devices do you use to scan your ring?
did you try to read it on some other device since it's not working anymore?

Thanks

Borja

Thank you for your reply. Responses:

I obtain my ring as a Kickstarter supporter.
I use usually use Sony Xperia Z and Nexus 7.
Apart from the mentioned devices I tried with others and the transparent tag is not working in all of them.

Regards,

Borja.

Lokki

Hi @Borja, I'd recommend dropping support@nfcring.com a line. Let them know you started a thread on the forums and explain the issue you're having. They should be able to help sort things out.

Lafunamor

you can also have a look at the returns procedure here