So your ring is the wrong size - check here


  • NFC Ring Team

    @jasok2 I wonder if you replied to the ticket as another email address? I checked junk and it's not there? Can you let me know what email address you sent the responses to?

    To update a ticket you would just reply to the ticket via email! It's super simple :)

    We didn't change anything with our email service and ticket resolution has been fine ;\

    When I visit Australia post and try to use "RQ048981452AU" it responds with "Product not trackable"... Can you shed some light on this?


  • Community Helper

    This is standard behaviour from Auspost regarding a registered post item, registered not being the same as tracking. They can track it internally and will request that the parcel be signed for but the sender can't track using the Auspost website. If the parcel is believed lost, @jasok2 will need to request help from the place he posted it.



  • @johnyma22 said:

    @jasok2 I wonder if you replied to the ticket as another email address? I checked junk and it's not there? Can you let me know what email address you sent the responses to?

    To update a ticket you would just reply to the ticket via email! It's super simple :)

    We didn't change anything with our email service and ticket resolution has been fine ;\

    When I visit Australia post and try to use "RQ048981452AU" it responds with "Product not trackable"... Can you shed some light on this?

    @johnyma22 yes what @Lokki says is correct. I can for a fee request the signed delivery receipt be sent to me, This will prove either that you got it and who signed for it, or that you never got it. so before spending even more money on this I would appreciate if you could just check your deliveries first. Then let me know, and if necessary I will then pay the fee.

    In regards to the emails etc. I just kept replying to the same address. and when I sent new emails they were to support@nfcring.com

    Iv just gone through my sent items and every single email to you was definitely to support@nfcring.com

    Since for what ever you are not receiving my emails then I am clearly unable to update the ticket myself by sending further emails.

    @johnyma22 since I have another email address for you, I will send you an email there right now and attach all the other emails I sent. Please let me know if you get it.

    If you guys cant find the ring I will follow up with Australia post.

    Cheers I'm happy we are getting traction on this now :)


  • NFC Ring Team

    cc @NFCringTom please check tomorrow and let us know :)

    Do me a favour and send an email now to support@nfcring.com let's make sure it comes through.. Btw if you directly sent me an email I didn't get it...



  • @johnyma22 said:

    cc @NFCringTom please check tomorrow and let us know :)

    Do me a favour and send an email now to support@nfcring.com let's make sure it comes through.. Btw if you directly sent me an email I didn't get it...

    OK Just sent the test through. And I did get a reply that a ticket got created. Its number 11542, you can delete that.

    Previous emails were all reply's with the previous ticket number in the subject line and i did not get a new ticket created. This makes some sense. Perhaps the email was received but the system didn't update the ticket for some reason. but also knew it wasn't a new ticket... OK I'm guessing here....

    hmm yes I did directly send you an email to your ....@mclear.co address. I didn't get any delivery failures...

    EDIT - @johnyma22 I did some message tracking and got the following. Note iv intentionally added the XXXXXX to protect your more private email address.

    Delivery Report for XXXXXX@mclear.co

    Submitted
    24/11/2014 10:34 AM
    The message was submitted.
    Transferred
    24/11/2014 10:34 AM
    The message was successfully handed off to a different email system. This is as far as we can track it.


  • NFC Ring Team

    Yea, landed and replied to both! So it looks like updates to the ticket went missing silently! That sucks. Will see if I can get some light shed on that..

    For now just create a ticket with the latest info and I will assign it over to @NFCringTom Tom who will sort everything out :)

    cc @Chris



  • @johnyma22 said:

    Yea, landed and replied to both! So it looks like updates to the ticket went missing silently! That sucks. Will see if I can get some light shed on that..

    For now just create a ticket with the latest info and I will assign it over to @NFCringTom Tom who will sort everything out :)

    cc @Chris

    @johnyma22, @Chris Ok this is done, new call number is 11543
    Cheers


  • NFC Ring Team

    Yea new tickets are fine, I tried getting some light on why the other tickets were never updated, it looks like the emails just never landed for those ;\ No reason why, other tickets were updating fine at the time! We will keep an eye on this though! You are officially now a support desk power user ;)



  • @johnyma22 Possibly a glitch in the matrix. Any luck finding the ring I shipped ?


  • NFC Ring Team

    @jasok2 @NFCringTom should be taking a look within the next 12 hours or so :)



  • Update - I have received the funds on my Credit Card to cover the cost of shipping back the ring, Thanks Guys, Still waiting on the actual ring, hopefully just a matter of a few more days now.



  • another update - Today I finally got a tracking number, so the replacement ring has finally been sent. possibly another 2 weeks to arrive with the xmas break and all.


  • Community Helper

    Dunno about elsewhere in the world but Christmas post is bloody awful here eh dude.



  • Finally update - after more than 3 months. I have the mistake corrected. The Ring arrived today.

    Now that I have two, (since I bought another one in the interim) Its amazing to see the difference between them. The newest one is certainly the nicest. The interim one had a lot more of the gold from the NFC chip scraped off and looked a bit tacky. The one I received today looks perfect.



  • I'm all too familiar with my ring size; my ring finger is a** size 4;** the lowest NFC ring is made is a size 4.5 leaving half an inch to fill. My other fingers aren't much larger than this, except for my thumb but that's really not a practical place to put a ring that needs access to the phones back is it? I assume the ring has to be 4.5 or higher to house the ring's components but if it can fit on a nail, why not my ring finger? Please I don't even mind if its less funcitonal, but I'm golumn and veruca salt! It's my preciouses and I wants it now.


  • Community Helper

    Hi @Benecya it's not a half inch, just a half size. The size constraints are because of the curve that it forces the tag into - they just don't work as well when they get further away from flat.



  • Yea, as Lokki mentioned - it's not half an inch larger. Going from a size 4 to a 4.5 equates to only roughly an extra 4mm diameter difference.



  • Wow, Really considering canceling my order after reading this, gonna forward this to reddit to see what people think.



  • @nekora what did you read that made you want to cancel your order?