So your ring is the wrong size - check here
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cc @NFCringTom please check tomorrow and let us know :)
Do me a favour and send an email now to support@nfcring.com let's make sure it comes through.. Btw if you directly sent me an email I didn't get it...
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@johnyma22 said:
cc @NFCringTom please check tomorrow and let us know :)
Do me a favour and send an email now to support@nfcring.com let's make sure it comes through.. Btw if you directly sent me an email I didn't get it...
OK Just sent the test through. And I did get a reply that a ticket got created. Its number 11542, you can delete that.
Previous emails were all reply's with the previous ticket number in the subject line and i did not get a new ticket created. This makes some sense. Perhaps the email was received but the system didn't update the ticket for some reason. but also knew it wasn't a new ticket... OK I'm guessing here....
hmm yes I did directly send you an email to your ....@mclear.co address. I didn't get any delivery failures...
EDIT - @johnyma22 I did some message tracking and got the following. Note iv intentionally added the XXXXXX to protect your more private email address.
Delivery Report for XXXXXX@mclear.co
Submitted
24/11/2014 10:34 AM
The message was submitted.
Transferred
24/11/2014 10:34 AM
The message was successfully handed off to a different email system. This is as far as we can track it. -
Yea, landed and replied to both! So it looks like updates to the ticket went missing silently! That sucks. Will see if I can get some light shed on that..
For now just create a ticket with the latest info and I will assign it over to @NFCringTom Tom who will sort everything out :)
cc @Chris
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@johnyma22 said:
Yea, landed and replied to both! So it looks like updates to the ticket went missing silently! That sucks. Will see if I can get some light shed on that..
For now just create a ticket with the latest info and I will assign it over to @NFCringTom Tom who will sort everything out :)
cc @Chris
@johnyma22, @Chris Ok this is done, new call number is 11543
Cheers -
Yea new tickets are fine, I tried getting some light on why the other tickets were never updated, it looks like the emails just never landed for those ;\ No reason why, other tickets were updating fine at the time! We will keep an eye on this though! You are officially now a support desk power user ;)
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@johnyma22 Possibly a glitch in the matrix. Any luck finding the ring I shipped ?
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@jasok2 @NFCringTom should be taking a look within the next 12 hours or so :)
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Update - I have received the funds on my Credit Card to cover the cost of shipping back the ring, Thanks Guys, Still waiting on the actual ring, hopefully just a matter of a few more days now.
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another update - Today I finally got a tracking number, so the replacement ring has finally been sent. possibly another 2 weeks to arrive with the xmas break and all.
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Dunno about elsewhere in the world but Christmas post is bloody awful here eh dude.
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Finally update - after more than 3 months. I have the mistake corrected. The Ring arrived today.
Now that I have two, (since I bought another one in the interim) Its amazing to see the difference between them. The newest one is certainly the nicest. The interim one had a lot more of the gold from the NFC chip scraped off and looked a bit tacky. The one I received today looks perfect.
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I'm all too familiar with my ring size; my ring finger is a** size 4;** the lowest NFC ring is made is a size 4.5 leaving half an inch to fill. My other fingers aren't much larger than this, except for my thumb but that's really not a practical place to put a ring that needs access to the phones back is it? I assume the ring has to be 4.5 or higher to house the ring's components but if it can fit on a nail, why not my ring finger? Please I don't even mind if its less funcitonal, but I'm golumn and veruca salt! It's my preciouses and I wants it now.
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Hi @Benecya it's not a half inch, just a half size. The size constraints are because of the curve that it forces the tag into - they just don't work as well when they get further away from flat.
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Yea, as Lokki mentioned - it's not half an inch larger. Going from a size 4 to a 4.5 equates to only roughly an extra 4mm diameter difference.
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Wow, Really considering canceling my order after reading this, gonna forward this to reddit to see what people think.
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@nekora what did you read that made you want to cancel your order?
