With a genuine NFC ring, getting: "Uh Oh. This might not be a genuine NFC Ring, please try the other side of your Ring"
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I just received my NFC ring. Should be 100% genuine. However when trying to register the ring on a Samsung S4 mini or a Nexus 5 I get the following message: "Uh Oh. This might not be a genuine NFC Ring, please try the other side of your Ring".
Anyone have a thought on what's going wrong?
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Where did you get your ring from? Maybe there is no need to register
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Hi @Lafunamor, I bought it online @ http://store.nfcring.com/ so it's an official ring.
I tried using the "NFC Ring Unlock" app which requests a email/password combination and then prompts me to use the "Control App" to complete account registration.
When trying to register the account with said control app, I get the error message.
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Sorry if this is too obvious, but you did try the other side of the ring?
Sometimes I gather the recording process misses an inlay.
@johnyma22 or @NFCringTom are you guys able to weigh in on this, @patrizz may need a manual verify code. -
Hi @Lokki, yes I tried both sides, several times and on both devices (Samsung S4 Mini & Nexus 5). On all accounts the unfortunately reports the same error.
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Ok, from the sound of that @patrizz you're going to want to email support@nfcring.com and request from them a verification code. They'll manually generate one for you to use. Let them know why you're requesting it, and direct them to this thread for more info.
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Ok, I will, thanks @Lokki
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Thanks again, @Lokki, it looks like it was some bug indeed. The friendly and responsive support team has solved the issue and I am now able to use the ring properly.
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Excellent, glad you got it all sorted out @patrizz! Enjoy using your ring! :-)
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Hello i just ordered it in US i cannot get the ring to register. It keeps saying not genuine. Thanks
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Hey Robert, I assume you tried both sides as suggested?
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@johnyma22 Yes and every other suggestion (that i saw) in other threads.
Thanks for the quick reply -
Hey Robert, I emailed you a user/pass :)
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@johnyma22 Thank you
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Excited to have gotten my NFC ring for Christmas. Tried to get it registered on my LG G3 but it keeps telling me it may not be genuine. I can get it to write and read what's been written, but the main reason I asked for the ring was to unlock my phone. From what I've read on this thread, the only way to get it to work at this point is to get a verification code. Do I do that by writing to support, or is there another step I'm missing?
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did you try both sides of the ring? If yes, please email support@nfcring.com they will be able to help you.
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i have had the same problem, purchased my ring directly from this site. I have sent several emails to the support email and had one response followed by 7 days of radio silence.
Can someone get in contact with me to help me register my ring???? -
can you please provide us with a case #?
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Certainly, i spoke to Tom case #(12905) on May 13th.
My purchase order number for the ring itself is #US1854.
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@johnyma22 @NFCringTom
can you please check this?@hauspro please note that the ticket will be placed to the end of the queue if you update it, so emailing more may cause late responses
