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    Ring stopped working?

    Where is my phones "Sweet Spot"?
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    • T
      TK last edited by

      So I've had my ring for a few weeks now and it appears as though the main nfc chip has stopped working altogether. I've tested it on my Nexus 5 and on an HTC M7. Both phones can read the secondary black strip, but the primary one neither can detect.
      Anyone else run into this? Can't use the ring for unlocking anything now. :(

      ? 1 Reply Last reply Reply Quote 0
      • Lafunamor
        Lafunamor Community Helper last edited by

        Sadly due to the glue issue (mentioned in an update) this may happen to a limited amount of rings.
        simply follow the returns procedure to get you replacement.

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        • ?
          A Former User @TK last edited by

          @TK said:

          So I've had my ring for a few weeks now and it appears as though the main nfc chip has stopped working altogether. I've tested it on my Nexus 5 and on an HTC M7. Both phones can read the secondary black strip, but the primary one neither can detect.
          Anyone else run into this? Can't use the ring for unlocking anything now. :(

          Same exact thing here (also on a M7). Headed over to the return page also.

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          • johnyma22
            johnyma22 NFC Ring Team last edited by

            Yeah, we think it affected about 1000 rings so probably ~400 or so rings went out with this fault. Pesky production perils!

            J

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            • L
              LJ Goody last edited by

              My stealth bomber has just stopped reading on one side. Had it since Friday :(
              I would send it back but as it's a stealth bomber, not sure I should or not... If I send it back, will I get a replacement and a voucher for a stealth bomber at a later date?

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              • Lokki
                Lokki Community Helper last edited by

                Good question @LJ-Goody, could we get clarification of that please @johnyma22 or @NFCringTom?

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                • johnyma22
                  johnyma22 NFC Ring Team last edited by

                  @LJ-Goody currently we have been replacing with a like-for-like but if we can't we contact you and say "which would you like to replace with".

                  We're not even selling Stealth bombers and it's likely the ring we make in the future wont be a stealth bomber or called a stealth bomber, we haven't made any announcement/decision on this yet though :)

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                  • L
                    LJ Goody last edited by

                    Ok but what about the price difference?
                    Say it gets swapped for a black/transparent ring, I would have effectively paid more for a cheaper ring... I understand that the stealth bombers have been an issue though.
                    Reading the returns policy I noticed I could buy another ring for a "heavily discounted rate" what would that rate be?
                    Thanks, LJ

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                    • T
                      TK last edited by

                      Thanks for the info, everyone. Looking up the returns info now. The second NFC tag has also stopped working. :(

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