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    Alert not NFC ring

    NFC Ring Apps
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    • M
      MauricioU last edited by

      I have this same problem, I sent an email and have not received a response. Is there a solution?

      1 Reply Last reply Reply Quote 0
      • Lokki
        Lokki Community Helper last edited by

        There is a solution, just hold tight for now - @NFCringTom handles support requests plus a lot more.

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        • M
          MLUM @Lafunamor last edited by

          @Lafunamor Sure, request # 7686

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          • M
            MLUM last edited by MLUM

            This must be a huge problem.
            1200 views of this thread and yet as far as I can tell the problem hasn't been solved.
            I've been holding tight since May when I was supposed to receive my ring.
            Now I'm holding tight for a verification code.

            1 Reply Last reply Reply Quote 1
            • Lokki
              Lokki Community Helper last edited by

              Around 20 rings as an estimate. Not a huge problem, just an irritating one. Lots of those views will be guest views that occur because this thread is continually bumped to the top.

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              • Lafunamor
                Lafunamor Community Helper last edited by Lafunamor

                @NFCringTom any update? Any way Lokki and I can help?

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                • M
                  MLUM last edited by

                  I received a password so that the I can get into the Lock app.
                  I downloaded the latest control app 0.1.11 but that app still does not work.
                  My support requests have been closed despite still not being able to get into the control app.

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                  • Lafunamor
                    Lafunamor Community Helper last edited by

                    you mean the unlock app?

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      MLUM @Lafunamor last edited by

                      @Lafunamor Sorry, yes, Unlock App. I am now configuring that one.

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                      • Lafunamor
                        Lafunamor Community Helper last edited by

                        now I'm confused. Did the code work? Is your problem now resolved or not?

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                        • M
                          MLUM last edited by

                          The code worked and the Unlock App works!
                          Happy with that.

                          It was my mistake/misunderstanding about how/what the Control App is for.
                          The support requests related to the verification code have been closed as they should be.
                          (What I meant about the Control App is that the Register function does not work, but it doesn't matter to me because I received the code via email.)

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                          • Lafunamor
                            Lafunamor Community Helper last edited by

                            Exactly. The naming is a bit confusing as "register" in the unlock is just to get a verification code for the unlock app.

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                            • I
                              idontknow544 last edited by

                              Has anyone had any success yet? I am having the same issue and have emailed the support team a week ago with no response.

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                              • johnyma22
                                johnyma22 NFC Ring Team last edited by johnyma22

                                @idontknow544 All of these supports tickets are closed, what is your number? Message me it

                                Lokki 1 Reply Last reply Reply Quote 0
                                • R
                                  randumb last edited by randumb

                                  Same issue.

                                  Kickstarter Backer
                                  Stealth Bomber NFC Ring
                                  Get Started link embedded and functioning.
                                  In The Control App (0.1.16) I get: ALERT NOT NFC RING error for both inlays.
                                  In the Unlock App (1.5.113) I get: "Invalid key, try again" error for both inlays.

                                  Looks nice, fits perfect! Hope I don't have to send back this one of a kind ring!
                                  (Also, my email said one in-lay was supposed to be wood, did those get ousted?)

                                  S R 2 Replies Last reply Reply Quote 0
                                  • S
                                    shama @randumb last edited by shama

                                    @randumb I guess wood was one of the inlays the factory seemed incapable of delivering. I'm sure Tom or John (or someone else) will chip in with the state-of-play for substituted rings. They were mentioned in an update but I didn't pay that much attention to it.

                                    EDIT: Ok, I looked it up ... this update here says this:

                                    We’re at a point now with our factory where actually getting the correct order fulfilled by them is proving to be almost impossible. With that in mind, to keep things moving, some rings that had unique color options have had alternative colors supplied. For example if your order was a Titanium Ring with Red and black inlay covers and we didn’t get sent this exact color combination, then we will have replaced your ring with the closest match. (For example Red and Transparent inlay covers.) If you aren’t happy with this ring you can always return it or request a replacement. We appreciate this isn’t ideal, but from the feedback we have had with sending out replacement rings, we feel it’s the best possible approach in these circumstances.

                                    ... and I'd guess your wood inlay is one of those affected. If you aren't happy, request a replacement.

                                    1 Reply Last reply Reply Quote 1
                                    • johnyma22
                                      johnyma22 NFC Ring Team last edited by johnyma22

                                      Yea wood was an issue where the factory failed too many at QA.

                                      NOT NFC Ring is something you should email support@nfcring.com to fix, it's easy for us to fix that one :)

                                      Invalid key, try again, I'm not sure on the fix for that! I think it's documented on the forum though!

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                                      • Lafunamor
                                        Lafunamor Community Helper last edited by

                                        just remove the tag and add it again, that should fix the invalid tag error

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                                        • R
                                          randumb @randumb last edited by

                                          @johnyma22, @Lafunamor @shama, thank you so much guys! I'll try all this today. And if I can't get wood, then black on black is definitely the next best thing, thanks!

                                          S 1 Reply Last reply Reply Quote 0
                                          • Lafunamor
                                            Lafunamor Community Helper last edited by

                                            please leave us some feedback if it worked ;-)

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