Alert not NFC ring

LJ Goody

@Lokki my ring had the Get started link loaded to ring when I got mine but still no luck... What would you suggest?

Lokki

That's an interesting one.
You guys should still be able to use the unlock app regardless, this should only affect the 'NFC Ring Control App'.
Have you tried the Unlock App yet? You'll need to enter your kickstarter email and try it with your password but you may need to get a reset validation code and use that.

Lokki

Here's the link if you need it https://me.nfcring.com/validationCodeReset

LJ Goody

@Lokki mine was preordered and when I try to reset it, I get the message saying no email found
"{
"code": 205,
"error": "no user found with email ...@gmail.com"
}"
So confused :S

Edit: removed email for spam protection / Lafu

Lokki

ok @LJ-Goody try this one :-)

https://me.nfcring.com/register

LJ Goody

Will try later, keep getting Gateway timeout at the moment :/

Lafunamor

@Lokki as far as I know this link is for the unified NFC Ring login (forum) but not for the unlock app verificetion
but I could be wrong

LJ Goody

@Lokki Tried to re-register but I end up at me.nfcring.com/account with just "Name: LJ goody" displayed
Any other idea on how to get my registration code?

Lafunamor

try the reset link with your KS email (https://me.nfcring.com/validationCodeReset)

Lokki

Yup, from the sound of it we're going to have to get someone frmo @NFCringTom's side of things to check on your account/validation @LJ-Goody

LJ Goody

@Lafunamor I'm not a kickstarter backer, I just preordered in April

Cheers @Lokki , I'm really loving the ring otherwise! Even used it to book mark this thread ;)

Maik

...same alert!
...no support!?

LJ Goody

Just waiting for @NFCringTom to read and respond....

Lokki

Give it a little longer, guys. Troubleshooting issues like this can be a horrendous pain.

Eirik

I have the excact same problem as described here.

Nexus 5 (also tried Xperia Z2) - Stealth bomber ring. Get the same "ALERT Not NFC ring", and therefore can't register my ring.

Other than that, I really love my ring! :-)

(I was to late for Kickstarter, but preordered through the website)

Lafunamor

are all of you having the issue with rings that where pre-ordered? or are there some KS backers with this issue?
please mention too if you had the get started link on your ring or not.

LJ Goody

Preordered
Stealth bomber
WAS preloaded with get started

I tried re-registering but I would just end up at nfcring.com/account and it was a blank screen with just the words "Name: LJ Goody."

Eirik

@Eirik said:

I have the excact same problem as described here.

Nexus 5 (also tried Xperia Z2) - Stealth bomber ring. Get the same "ALERT Not NFC ring", and therefore can't register my ring.

Other than that, I really love my ring! :-)

(I was to late for Kickstarter, but preordered through the website)

I forgot to say that I had the get-started link :-) (Have overwritten one of them now though)

Denny

I am running into the exact same issues.

Pre-ordered
Stealth bomber
Get started loaded

At least there seems to be a trend lok

Lokki

Yeah, I'd say it's not a huge panic issue, just rather inconvenient. ;-)
They'll sort it!