Help, I'm confused and slightly dissapointed
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Hi all, not sure if anyone can help me? I placed an order as part of the kickstarter campain. The ring I chose was Silver and Black. I have a ring, which I appreciate is something, however the ring I have is White and Black. This is where it all gets a little confusing and dissapointing:
- The ring I recieved is not the ring I ordered. i.e. Black and Silver and got Black and White. Now I understand that somewhere along line there was some issue with the production and it got swapped?
- This is so hard to trace back and find out what happened! Why so difficult, surely a status page cant be difficult?
- I think I should have got a voucher for a replacement when the ring silver becomes available? Should I? Again why so difficult to find that out?
- My White NFC tag has failed - so only one side of the ring is usable. Whats the returns procedure? where do I find this? Blog? Forum? Corporate Site?
The concept is great, the ring works well on one side, the app is pretty neat, my patience is pretty good, but I'm just a bit dissapointed and mainly confused :-(
Help!!!????
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A ton of questions, let's see if I can answer them ;-)
You received an email a while back with your order, please check what is states and post it here. just search for "nfcring" in your inbox.
All vouchers will be sent out later, so if your ring was only a temporary one you'll receive a voucher later. this will be announced first.
the returns procedure is right at http://nfcring.com/returns but please let's first make clear if you received a wrong ring or not.Hope this helps you.
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@Lafunamor Thanks for your response.
Wow! I need to read my emails more closely - I think I got confused by the ring that turned up: What I appeared to have ordered is:
Normal Size Ring with Titanium Normal Color Metal. Your inlay choices are White and Silver and the Ring Size is US Size: 10.5.What I think I got was a White and Black. I presume because the silver was able to be produced.
The shipping email has the subject:
Your Temporary NFC Ring is ready and has been dispatched
NFC Ring
Your NFC Ring is on its way!
Hello brave NFC Ring wizard,We wield good news! Your NFC Ring is ready and has been dispatched. We really appreciate your support in being part of this amazing (if a bit slow to start) journey.
We're really excited to see how you use the ring and how it makes your life better so please share your experience with us via one of our many social tentacles:
Facebook, Twitter, Reddit, Our Forum, Our Blog, Github, Youtube
Don't forget to download the Apps from your phone's App publishing platform before your NFC Ring arrives.
If you want to get your hands on another, don't forget that you have a discount voucher which you can use at our Store.
Thank You for making this happen.
To the beginning of something Special.
Cheers.
The NFC Ring Team
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Your Temporary NFC Ring is ready and has been dispatched
as mentioned it's a temporary ring so you can still choose if you want to go through returns or just keep it and wait or the voucher/new ring.
I'm glad I could help. -
Just to add to what @Lafunamor has told you, the factory has been so outright difficult to get to produce single orders that some rings have had to be replaced with the nearest possible choice to what you originally ordered. This is purely to get KS backers united with rings and there will be a blog post later by John detailing how to go about requesting a voucher for those who've had their order changed. This will be after KS and pre-orders have been dealt with. I'd suggest not contacting support unless it's a sizing or defect issue, the guys are being pounded with requests through support at the moment and are doing the best they can to reply to all requests but the going is slow.
So people who receive a temporary ring, if they could just roll with it for the moment and hold tight until things settle a little bit then they will be able to make a replacement order via the webshop at a later date. -
I too am dissapointed and confused.
Last Saturday I received my ring by post but no e-mail about it being posted.
My original kickstarter order was Titanium normal colour, normal width, Black carbon fibre/white layers in
USA ring size 7 which due to carbon fibre problems NFC Ring changed to Titanium normal colour, normal width, Black/white layers in USA ring size 7 which was what arrived.
On testing the ring I found the black side was recognised but not the white (Private side)
I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to contact@nfcring.com
THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
What is going on ????
Additionally, as I have not received a shipping e-mail I don't know if this is classed as a tempory ring (voucher to be available when/ if carbon fibre problem sorted) or this is classed as my order completed.
If this is counted as a tempory ring I am quite content to await a voucher/carbon fibre coloured ring and experiment (play about) with the half working ring I have but if the latter is the case, after waiting 10 months and being expected to pay £5 more I am not a happy bunny. -
Hi @Duddy
As it's a replacement ring, there'll be an opportunity for you to request a voucher and order one from the webshop at a later date once things have settled down a bit. John will make a blog post when this is ready. Regulations vary the world over so I can't comment one way or the other on that, I don't know what they are, where you are.
For my money though, I'd be more interested in exploring the discounted replacement option - especially if there is still an inlay working. Depends what the discount is, you'd have to query support on that one when you go through the process. -
@Duddy said:
I e-mailed support and received a reply WITHIN 5 HOURS that it looks like my ring had gone faulty and a link to the returns procedure.
So far reasonably good but on reading the returns procedure I noted McLear Ltd will require an admin/shipping fee of ~£5. This can be paid with a cheque made payable to 'McLear Ltd' or PayPal payment to contact@nfcring.com
THIS IS CONTRARY TO THE DISTANCE SELLING REGULATIONS AFTER THE SUPPLY OF FAULTY GOODS.
What is going on ????Hi Duddy for a faulty ring we wouldn't expect the admin/shipping fee to be paid.
This £5 fee is for size/style change requests, it is a community driven support page so if you want to hop in and help us clarify it a bit better feel free :)
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@NFCringTom I'd guess the confusion is that the 'Replacements' section is above the 'Refunds' section, and the replacements section says:
A ring supplied by McLear Ltd has developed a fault within a 12 month period and there are no signs of foul play.
And then says:
McLear Ltd will require an admin/shipping fee of ~£5.
If you don't look closely and realise that the returns section then also says:
The ring has developed a fault within a 12 month period and there are no obvious signs of foul play.
It can be confusing which version of 'within 12 months' is the correct one. Personally I'd choose the one that entails me getting a replacement for free, but @Duddy chose the option where he had to pay £5 :)
