@johnyma22 said:

Change to an alpha ring (additional fee) and £5 handling fee for handling/postage.

I think this option probably needs to be expanded upon and explained as part of the returns process and as an option for "ring don't work". OP was on version 1 of the forums and appears to have had a tough time working out how to use the ring on a difficult phone and hasn't yet used his account here.
Fair, but could do with some explanation for the guy.