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    Happy Monkey

    @Happy Monkey

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    Best posts made by Happy Monkey

    • RE: NFC Ring arrived DOA. Replacement process?

      My preference would be option two, followed by one then three. I really like the project. I really want a working ring. I don't mind spending a little more to get one and shipping my ring back is a small inconvenience for me.

      posted in General discussions and feedback
      H
      Happy Monkey

    Latest posts made by Happy Monkey

    • RE: NFC Ring arrived DOA. Replacement process?

      My preference would be option two, followed by one then three. I really like the project. I really want a working ring. I don't mind spending a little more to get one and shipping my ring back is a small inconvenience for me.

      posted in General discussions and feedback
      H
      Happy Monkey
    • RE: NFC Ring arrived DOA. Replacement process?

      I'm pretty sure mine is DOA. I've looked at those threads and the return policy and I seem to be stuck at step two of the replacement process.


      The Replacement Process

      1. The ring bearer should contact support@nfcring.com in the first instance
      2. The ring bearer should be offered a choice of:
      • Purchasing an additional second ring and being refunded when their original ring arrives with us.
      • Purchasing an additional second ring at a heavily discounted rate.
      • Sending their current ring back and receiving a replacement ring in due course.

      I've contacted support@nfcring.com a few times and haven't heard back about the process or my options for getting a replacement.

      Thanks,
      paul

      posted in General discussions and feedback
      H
      Happy Monkey
    • NFC Ring arrived DOA. Replacement process?

      So it turns out my ring simply does not work. It wasn't registering with the NFC Ring Android app so I used the Android app NFC Tools Pro to verify the ring cannot be read. I have a few different NFC tags that do work and the included NFC sticker works fine. I tried on my Nexus 4, Nexus 5, & (2013) Nexus 7. None of them have cases or obstructions to interfere with reading NFC tags and they all behave the same. Everything but the Ring are detected.


      How do I go about getting a replacement ring for this one? In an email John McLear said the process starts with creating a thread in the forum. Hopefully this is the correct place to start.

      Thanks,
      paul

      posted in General discussions and feedback
      H
      Happy Monkey