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    Verification Code Not Working

    NFC Ring Apps
    nfc unlock app bug
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    • S
      ShiranuiKira last edited by ShiranuiKira

      My verification code doesn't work for NFC unlock app from the kickstarter email I got.

      I enter in my email and verification code and it prompts me to purchase an nfc ring.

      Registering my rings in the NFC control app results in me having to use a new email address which I do not want.

      The email address I'm using is the same, the link that was provided doesn't give me a new verification code.

      https://me.nfcring.com/validationCodeReset

      It resets my account password and that's all it does.

      Any help is appreciated, I was directed to post here by NFCring support.

      Thank you

      M 1 Reply Last reply Reply Quote 0
      • Lafunamor
        Lafunamor Community Helper last edited by

        Hi
        Sadly there is still a error in the naming. the provided link is correct and the password you enter on this website is actually the verification code of the unlock app.
        just give it a try.

        1 Reply Last reply Reply Quote 0
        • johnyma22
          johnyma22 NFC Ring Team last edited by

          RE:
          "https://me.nfcring.com/validationCodeReset

          It resets my account password and that's all it does."

          and "Sadly there is still a error in the naming"

          Where are you guys seeing these confusing strings? Basically if you can't auth the app just reseitting at https://me.nfcring.com/validationCodeReset should work,...

          S 1 Reply Last reply Reply Quote 0
          • Lafunamor
            Lafunamor Community Helper last edited by Lafunamor

            @johnyma22 said:

            Where are you guys seeing these confusing strings?

            enter your email and you will receive a link to a page that has the following text on it:
            Reset Your Password for NFC Ring Unlock
            New Password for <your email>

            then a text field and a gigantic button which says "change password"

            Edit: John please see the link I sent you via PM

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            • S
              ShiranuiKira last edited by

              Thanks for the replies gentleman.
              Still no dice however, tried inputting the verification code provided to me to reset.
              still wouldn't let me use the application.

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              • S
                shama @johnyma22 last edited by

                @johnyma22 said:

                and "Sadly there is still a error in the naming"

                Where are you guys seeing these confusing strings?

                Are they talking about the fact that the website refers to this as a password, whereas the app asks for a verification code?

                1 Reply Last reply Reply Quote 0
                • Lafunamor
                  Lafunamor Community Helper last edited by

                  @ShiranuiKira said:

                  Thanks for the replies gentleman.
                  Still no dice however, tried inputting the verification code provided to me to reset.
                  still wouldn't let me use the application.

                  just checking, did you follow the following steps?

                  • enter your mail on https://me.nfcring.com/validationCodeReset
                  • click on the link in the email you received
                  • enter a new password/verification code on the website that opened
                  • used this new password/verification in combination with your email in the unlock app
                  S 1 Reply Last reply Reply Quote 0
                  • S
                    ShiranuiKira @Lafunamor last edited by

                    @Lafunamor Yes I've followed these steps many times.
                    Does not work.

                    1 Reply Last reply Reply Quote 0
                    • Lafunamor
                      Lafunamor Community Helper last edited by

                      Try setting an all capital password/verification code

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        ShiranuiKira @Lafunamor last edited by

                        @Lafunamor Just tried this, doesn't work... :(

                        1 Reply Last reply Reply Quote 0
                        • Lafunamor
                          Lafunamor Community Helper last edited by

                          @ShiranuiKira this may sound stupid but is your device connected to the internet?

                          S 1 Reply Last reply Reply Quote 0
                          • Lafunamor
                            Lafunamor Community Helper last edited by Lafunamor

                            if yes. please register with a different email address through the control app and try the verification again. It works fine for me. I just checked.
                            Maybe you should try a short verification code as this helps to prevent spelling/typing errors.

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                            • S
                              ShiranuiKira @Lafunamor last edited by

                              @Lafunamor Yes, tried connecting via wifi and via LTE.

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                              • M
                                MikeInSeattle last edited by

                                Try uninstalling and reinstalling the app, and then try the verification code again.

                                If it still occurs, can you show a screenshot of the error message?

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                                • S
                                  ShiranuiKira last edited by

                                  I've tried registering it, It makes the tag read tone, but doesn't move from the scan ring screen.
                                  So, I can't even create a new account even if I wanted to...

                                  1 Reply Last reply Reply Quote 0
                                  • Lafunamor
                                    Lafunamor Community Helper last edited by

                                    make sure all other apps are closed and nothing is running in the background

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      ShiranuiKira last edited by

                                      It reads when i tap the ring contents selection.
                                      And it writes actions with no issue.
                                      Just doesn't let me register...

                                      1 Reply Last reply Reply Quote 0
                                      • Lafunamor
                                        Lafunamor Community Helper last edited by

                                        can you please check if you're using the latest version of the control app.

                                        S 1 Reply Last reply Reply Quote 0
                                        • S
                                          ShiranuiKira @Lafunamor last edited by

                                          @Lafunamor I've reinstalled it a few times this week already. Pretty sure it is the newest from Google Play.

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                                          • M
                                            MikeInSeattle @ShiranuiKira last edited by MikeInSeattle

                                            @ShiranuiKira Okay, one last shot from me.

                                            1. Re-install (or clear the app data in the device application manager) both the NFC Ring Control and NFC Unlock apps.

                                            2. Try each of these to see if one of them works:

                                            • Reset your password with something super simple like "asdf123", and make sure your device keyboard doesn't do anything funky like auto-correct on the fly or something like that.

                                            • Go to the NFC Ring Control app and register with a new dummy email just for test purposes, and use that email/password combo in the NFC Ring Unlock app.

                                            • Try the NFC Ring Unlock app on a different device.

                                            Describe what you experience in step by step detail as necessary, so we can narrow down the cause of the issue.

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