Verification Code Not Working

ShiranuiKira

My verification code doesn't work for NFC unlock app from the kickstarter email I got.

I enter in my email and verification code and it prompts me to purchase an nfc ring.

Registering my rings in the NFC control app results in me having to use a new email address which I do not want.

The email address I'm using is the same, the link that was provided doesn't give me a new verification code.

https://me.nfcring.com/validationCodeReset

It resets my account password and that's all it does.

Any help is appreciated, I was directed to post here by NFCring support.

Thank you

Lafunamor

Hi
Sadly there is still a error in the naming. the provided link is correct and the password you enter on this website is actually the verification code of the unlock app.
just give it a try.

johnyma22

RE:
"https://me.nfcring.com/validationCodeReset

It resets my account password and that's all it does."

and "Sadly there is still a error in the naming"

Where are you guys seeing these confusing strings? Basically if you can't auth the app just reseitting at https://me.nfcring.com/validationCodeReset should work,...

Lafunamor

@johnyma22 said:

Where are you guys seeing these confusing strings?

enter your email and you will receive a link to a page that has the following text on it:
Reset Your Password for NFC Ring Unlock
New Password for <your email>

then a text field and a gigantic button which says "change password"

Edit: John please see the link I sent you via PM

ShiranuiKira

Thanks for the replies gentleman.
Still no dice however, tried inputting the verification code provided to me to reset.
still wouldn't let me use the application.

shama

@johnyma22 said:

and "Sadly there is still a error in the naming"

Where are you guys seeing these confusing strings?

Are they talking about the fact that the website refers to this as a password, whereas the app asks for a verification code?

Lafunamor

@ShiranuiKira said:

Thanks for the replies gentleman.
Still no dice however, tried inputting the verification code provided to me to reset.
still wouldn't let me use the application.

just checking, did you follow the following steps?

enter your mail on https://me.nfcring.com/validationCodeReset
click on the link in the email you received
enter a new password/verification code on the website that opened
used this new password/verification in combination with your email in the unlock app

ShiranuiKira

@Lafunamor Yes I've followed these steps many times.
Does not work.

Lafunamor

Try setting an all capital password/verification code

ShiranuiKira

@Lafunamor Just tried this, doesn't work... :(

Lafunamor

@ShiranuiKira this may sound stupid but is your device connected to the internet?

Lafunamor

if yes. please register with a different email address through the control app and try the verification again. It works fine for me. I just checked.
Maybe you should try a short verification code as this helps to prevent spelling/typing errors.

ShiranuiKira

@Lafunamor Yes, tried connecting via wifi and via LTE.

MikeInSeattle

Try uninstalling and reinstalling the app, and then try the verification code again.

If it still occurs, can you show a screenshot of the error message?

ShiranuiKira

I've tried registering it, It makes the tag read tone, but doesn't move from the scan ring screen.
So, I can't even create a new account even if I wanted to...

Lafunamor

make sure all other apps are closed and nothing is running in the background

ShiranuiKira

It reads when i tap the ring contents selection.
And it writes actions with no issue.
Just doesn't let me register...

Lafunamor

can you please check if you're using the latest version of the control app.

ShiranuiKira

@Lafunamor I've reinstalled it a few times this week already. Pretty sure it is the newest from Google Play.

MikeInSeattle

@ShiranuiKira Okay, one last shot from me.

Re-install (or clear the app data in the device application manager) both the NFC Ring Control and NFC Unlock apps.
Try each of these to see if one of them works:

Reset your password with something super simple like "asdf123", and make sure your device keyboard doesn't do anything funky like auto-correct on the fly or something like that.
Go to the NFC Ring Control app and register with a new dummy email just for test purposes, and use that email/password combo in the NFC Ring Unlock app.
Try the NFC Ring Unlock app on a different device.

Describe what you experience in step by step detail as necessary, so we can narrow down the cause of the issue.