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    One inlay of my ring stopped working after a few days :'(

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    • A
      Alexandre Dumont last edited by

      I received my ring last week, and it was working fine. I perfectly identified the sweet spot on my phone, wrote a URL on one inlay, and a unlock key on the other. I then was able to perfectly use the ring to unlock my phone.

      About two days ago, the unlock key inlay stopped working (the one I used to unlock my phone) . I checked the other one and it's still working fine, so it's not my phone or a sweet spot problem.

      I tried to read, write it again from Ring Control but no luck either. :'(

      What should I do now?

      Support request opened, number 9809.

      Thanks in advance, 
      Cheers, 
      Alex

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      • Lafunamor
        Lafunamor Community Helper last edited by

        sadly this may happen to a few rings due to the glue issue. if you want to know more about it please use the search tool in the forum. your options can be found under http://nfcring.com/returns
        basically it's either a return and replace or a discounted new ring. but support will tell you all you need to know.
        hope this helps you.

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