One inlay of my ring stopped working after a few days :'(



  • I received my ring last week, and it was working fine. I perfectly identified the sweet spot on my phone, wrote a URL on one inlay, and a unlock key on the other. I then was able to perfectly use the ring to unlock my phone.

    About two days ago, the unlock key inlay stopped working (the one I used to unlock my phone) . I checked the other one and it's still working fine, so it's not my phone or a sweet spot problem.

    I tried to read, write it again from Ring Control but no luck either. :'(

    What should I do now?

    Support request opened, number 9809.

    Thanks in advance, 
    Cheers, 
    Alex


  • Community Helper

    sadly this may happen to a few rings due to the glue issue. if you want to know more about it please use the search tool in the forum. your options can be found under http://nfcring.com/returns
    basically it's either a return and replace or a discounted new ring. but support will tell you all you need to know.
    hope this helps you.