Alert not NFC ring

LJ Goody

@Lokki Tried to re-register but I end up at me.nfcring.com/account with just "Name: LJ goody" displayed
Any other idea on how to get my registration code?

Lafunamor

try the reset link with your KS email (https://me.nfcring.com/validationCodeReset)

Lokki

Yup, from the sound of it we're going to have to get someone frmo @NFCringTom's side of things to check on your account/validation @LJ-Goody

LJ Goody

@Lafunamor I'm not a kickstarter backer, I just preordered in April

Cheers @Lokki , I'm really loving the ring otherwise! Even used it to book mark this thread ;)

Maik

...same alert!
...no support!?

LJ Goody

Just waiting for @NFCringTom to read and respond....

Lokki

Give it a little longer, guys. Troubleshooting issues like this can be a horrendous pain.

Eirik

I have the excact same problem as described here.

Nexus 5 (also tried Xperia Z2) - Stealth bomber ring. Get the same "ALERT Not NFC ring", and therefore can't register my ring.

Other than that, I really love my ring! :-)

(I was to late for Kickstarter, but preordered through the website)

Lafunamor

are all of you having the issue with rings that where pre-ordered? or are there some KS backers with this issue?
please mention too if you had the get started link on your ring or not.

LJ Goody

Preordered
Stealth bomber
WAS preloaded with get started

I tried re-registering but I would just end up at nfcring.com/account and it was a blank screen with just the words "Name: LJ Goody."

Eirik

@Eirik said:

I have the excact same problem as described here.

Nexus 5 (also tried Xperia Z2) - Stealth bomber ring. Get the same "ALERT Not NFC ring", and therefore can't register my ring.

Other than that, I really love my ring! :-)

(I was to late for Kickstarter, but preordered through the website)

I forgot to say that I had the get-started link :-) (Have overwritten one of them now though)

Denny

I am running into the exact same issues.

Pre-ordered
Stealth bomber
Get started loaded

At least there seems to be a trend lok

Lokki

Yeah, I'd say it's not a huge panic issue, just rather inconvenient. ;-)
They'll sort it!

Mahmoud

Mine was through Kickstarter and there was nothing pre-loaded

Sme

I am in the same boat. Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it. When I scan the ring it says "not NFC ring". also did not receive the extra tags as were mentioned earlier in this thread, just sweet spot stickers, ring , and instruction booklet.

Thanks.

Lafunamor

the additional inlays are only for KS backers so that's intended.

johnyma22

"Just received my ring, a pre-order not a kick starter. Nothing was loaded onto it."

This part is a bug, nothing being loaded onto it means it wasn't fully QA'd somehow... We have found that a few % of our rings have managed to get through both of our QA steps that are supposed to do this so we're investigating how this happened.

MLUM

Received my ring today.
Same problem.

Pre-ordered
Stealth bomber
Get started loaded

I never received an unlock code with my confirmation email.
This link: https://me.nfcring.com/validationCodeReset does not work. Same error as above.

So what can I do with this ring? Knowing that the point was to unlock my phone.
I already have lots of NFC stickers/tags.

Lafunamor

Just for clarification only KS backers received the unlock code via email and only KS backers get additional tags shipped with their ring.

please give the team a bit of time to research this problem. we will definitely find a way to get the unlock app working for all of you (having a nfc ring).

Lokki

@NFCringTom has a workable solution in mind, just waiting on him to confirm best method of contact - it'll be a manual reissue of the validation code. Watch this space.