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    I'm locked out

    NFC Ring Apps
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    • D
      dbraeuni last edited by

      Hi,

      I received my NFCring yesterday.
      After playing around a bit with both NFCring apps I finally succeeded in setting up lockscreen (not using any android lock screen).
      All worked perfect during the day.
      But in the evening all of a sudden I wasn't able to unlock my Nexus5 anymore.
      There is the typical sound giving a signal that the ring could be read or hit the hotspot, but nothing else happens. The devices stays locked.
      Tried to unlock via email which did not work either.
      I wonder why I need to unlock with a Gmail account although my user account at kickstarter is a German web.de email-webmail.
      I'm registered with web.de at NFCring as well.

      Tried to reset my verification code at https://me.nfcring.com/validationCodeReset as well.
      It seems to work for both my gmail and web.de account.
      But no change on the device.
      It is frustrating not being able to access the device.
      I hope that I do not need to hard reset my device (and loose a bunch of data on it).

      Any help for me?

      Best Dirk

      Need urgent help as I'm not able to use my nexus 5 anymore.

      Best Dirk

      1 Reply Last reply Reply Quote 0
      • Lafunamor
        Lafunamor Community Helper last edited by Lafunamor

        Hi Dirk

        Did you overwrite the tag you used for the unlock?

        To unlock you just need to enter your Google login (disable 2 factor login first, if enabled).

        I hope this helps.

        1 Reply Last reply Reply Quote 0
        • Lafunamor
          Lafunamor Community Helper last edited by

          please give me a note if it worked and if not contact me via chat.

          D 1 Reply Last reply Reply Quote 0
          • D
            dbraeuni @Lafunamor last edited by

            @Lafunamor yes, it seems i overwrite the unlock tag.

            but although I have no 2-factor enabled I'm not able to login via my gmail account.

            1 Reply Last reply Reply Quote 0
            • Lafunamor
              Lafunamor Community Helper last edited by

              hmm getting an error myself... let me test some thing

              1 Reply Last reply Reply Quote 0
              • Lafunamor
                Lafunamor Community Helper last edited by

                works fine for me (as long as I enter my password correctly ;-)
                Check you login in a new browser/private browser and login on google.com

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                • Lafunamor
                  Lafunamor Community Helper last edited by

                  and please check here if you have to factor authentication enabled

                  1 Reply Last reply Reply Quote 0
                  • D
                    dbraeuni last edited by

                    discovered that there was still 2-factor enabled. thought i had deactivated it some time ago.
                    after deactivating it now i could access my mobile via gmail adress again. Puhhh.
                    deactivated unlock screen for now. need to recover. :-)

                    definitely there should be better advice not to overwrite the ring when it it used to unlock. :-(

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                    • Lafunamor
                      Lafunamor Community Helper last edited by

                      Yeah... I'm working on a tutorial for the unlock app. I recommend to use the spare tag as a backup key.

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                      • Lafunamor
                        Lafunamor Community Helper last edited by

                        just glad you can use your phone again ;-)

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