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    NFC ring - not getting recognised

    General discussions and feedback
    register ring app
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    • J
      javed Rehman last edited by

      Hi
      I am using Sony Z3 which is running 5.1.1. Before it went I'm for repair all was working as the NFC ring was a secondary security on top of the standard pin lock

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      • J
        javed Rehman last edited by

        I have checked the lock app and it enabled and also added to trusted devices still no dual layer security

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        • J
          javed Rehman last edited by

          https://www.dropbox.com/s/xaaaq0kljs2vj1w/2016-03-09 14.24.00.png?dl=0

          This is the screen for the lock app and the following is for NFC control ring app
          https://www.dropbox.com/s/8v099au9ww8k1fo/Screenshot_2016-03-09-14-28-36.png?dl=0

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          • johnyma22
            johnyma22 NFC Ring Team last edited by

            @javed-Rehman you don't need to register, just skip trying to do it in NFC Ring Control.

            So the lock app is enabled but not showing up?

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            • J
              javed Rehman last edited by

              Yes that is correct it is enabled but does not show up. And when it appears sporadically it does not give option to put pin in and only asks to sign into Google account tried normal password and app specific under 2 step verification still no joy

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              • johnyma22
                johnyma22 NFC Ring Team last edited by

                Okay leave it with me I will try to replicate.

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                • J
                  javed Rehman last edited by

                  Any more ideas anyone that can assist me I have tried several trouble shooting steps like uninstalling apps and reinstalled them. Soft reset, gave the permission in smart lock 🔐 but still no joy I do not have dual layer security no more all apps up to date, phone software upto date. Worked like a charm before it went in for Repair wondering if there as been an update in between my phone being repaired and me installing apps again

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                  • johnyma22
                    johnyma22 NFC Ring Team last edited by

                    I'm wondering if the latest app release has a bug. Looking into it ASAP :)

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                    • Andreas
                      Andreas Community Helper last edited by

                      You say dual-layer, meaning that you are using both the NFC Unlock App AND Trusted Devices lock?

                      Have you tried just using one of them at a time, to see if there's a conflict going on when using both at the same time?

                      ~Deas

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                      • J
                        javed Rehman last edited by

                        I have tried using them individually, The android lock feature works fine. When I have turned it off and tried using the NFC ring only it does not do anything I have been through all the settings but still will not work. It was worth a try

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                        • johnyma22
                          johnyma22 NFC Ring Team last edited by

                          Found the bug, got a fix landing ASAP

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                          • J
                            javed Rehman @johnyma22 last edited by

                            @johnyma22 Thanks looking forward to the resolution :~)

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                            • johnyma22
                              johnyma22 NFC Ring Team last edited by

                              Fixed pushed to production, please update and test :)

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                              • J
                                javed Rehman last edited by

                                Thanks guys it's working perfectly now :)

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                                • Lokki
                                  Lokki Community Helper last edited by

                                  Awesome, nice one.

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                                  • johnyma22
                                    johnyma22 NFC Ring Team last edited by

                                    Awesome thanks :) We're going to be pushing more fixes over the weekend so sit tight as we're going to fix more advanced functionality

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