Topics created by turbomaze

Ceramic on Ceramic is Ceramics worst enemy.. Gotta be careful around ceramics / tiles / glass / wash basins etc :) Still the point is we do replace them under warranty :) If anything this break proves the overall engineering of the ring looks pretty sound as the break points weren't in the join locations but at the point of impact..

Still we can improve right, we could put an epoxy rim around the outside to absorb impact. I'm sure there are other things we could do too in future iterations to avoid issues like this. I will think on this, any other thoughts welcome :)

Hey guys,

Sadly we can't add new vouchers for free rings any more, that window of opportunity came and went.

We decided that as a company we need to draw a line under this and move forward so we can focus on the future. Apologies if you were affected negatively but imho we did everything we could to make it right and went way beyond what was expected of our service.

Customer service is a tricky thing where you want to do everything you can but you can't just give your company away and I feel like we behaved appropriately and have learned from it :)

Thanks for the support and apologies again that we can't take this any further.

lol, fair enough. Just checking that you didn't have a weird one-off super efficient S3. ;-)

For anyone in the same boat as me, I'm planning on "solving" this problem by having my ring link to a website that displays all my contact info. It's not ideal, but it's better than nothing.