@Lafunamor If you read my initial message, you would have noticed that I have already done this multiple times. The app is still not registering my new password. My email address is all lower case so the case sensitivity is not an issue for me.

My email address is all lower case anyway so this wouldn't have affected me. The interchangeability of user name and email address is also misleading. I am using my email address to try and log in with still no luck.

I have registered once but the app isn't recognizing me for whatever reason. I have had to uninstall the unlock app and reinstall it from my initial use and now it will not let me into the menus because it is saying that I'm not registered. Do I need to try using the old ring to open the app? After the uninstall I am not sure if it will recognize the ring or not.

I ordered one of the new rings and when I got it, tried setting it to unlock my phone and switch out my previous ring. Unlock app works fine and recognizes the ring. I go into the Control app and try and register my ring and I can hit the hotspot with no problem. I get a message saying that I am already registered and would I like to reset my password. I know what my password is and have reset it multiple times online but apparently the app doesn't recognize it. Any suggestions how to get the ring registered?